No response, feedback or assistance!
I am trying to make a Christmas lunch reservation at one of the restaurants at Emerald casino. After numerous calls, no answer at the bookings and sales reception. I have sent a email and also a inquiry on their website. But still no response. What is the purpose of forcing us to make reservations to a number not attended to??? Now we are seriously running out of time to secure a booking for my family and there is no way to get hold of anyone!!! And by the time we would have drive trough 3 towns to make a personal booking, I'm sure the excuse will be \sorry fully booked"!!! Where is the service at such a international company?? """
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Emerald Resort & Casino's replyOfficial
17 Dec 2015, 17:19Hello jsowerby,
Please accept our apologies for your initial frustrations when trying to book your Christmas lunch for your family, and thank you for taking the time to chat to us today. As discussed, we have made a booking for you - 2 adults, 2 children (one under 12yrs, the other under 4yrs) on your behalf at our newest restaurant Ubuntu Buffet on Christmas Day during the second sitting (between 14h00 and 16h00). The price per person is R220.00 per adult and R110.00 per child under 12 years old. There's no charge for the child under 4 years. Should you require any additional assistance, please feel free to contact Zandi van der Walt on *** or ***. Thank you for your patience and we're confident that you will have a wonderful and memorable Christmas lunch with us at Ubuntu Buffet.
Please accept our apologies for your initial frustrations when trying to book your Christmas lunch for your family, and thank you for taking the time to chat to us today. As discussed, we have made a booking for you - 2 adults, 2 children (one under 12yrs, the other under 4yrs) on your behalf at our newest restaurant Ubuntu Buffet on Christmas Day during the second sitting (between 14h00 and 16h00). The price per person is R220.00 per adult and R110.00 per child under 12 years old. There's no charge for the child under 4 years. Should you require any additional assistance, please feel free to contact Zandi van der Walt on *** or ***. Thank you for your patience and we're confident that you will have a wonderful and memorable Christmas lunch with us at Ubuntu Buffet.
Emerald Resort & Casino's reply17 Dec 2015, 17:19
Official
Hello jsowerby,
Please accept our apologies for your initial frustrations when trying to book your Christmas lunch for your family, and thank you for taking the time to chat to us today. As discussed, we have made a booking for you - 2 adults, 2 children (one under 12yrs, the other under 4yrs) on your behalf at our newest restaurant Ubuntu Buffet on Christmas Day during the second sitting (between 14h00 and 16h00). The price per person is R220.00 per adult and R110.00 per child under 12 years old. There's no charge for the child under 4 years. Should you require any additional assistance, please feel free to contact Zandi van der Walt on *** or ***. Thank you for your patience and we're confident that you will have a wonderful and memorable Christmas lunch with us at Ubuntu Buffet.
Please accept our apologies for your initial frustrations when trying to book your Christmas lunch for your family, and thank you for taking the time to chat to us today. As discussed, we have made a booking for you - 2 adults, 2 children (one under 12yrs, the other under 4yrs) on your behalf at our newest restaurant Ubuntu Buffet on Christmas Day during the second sitting (between 14h00 and 16h00). The price per person is R220.00 per adult and R110.00 per child under 12 years old. There's no charge for the child under 4 years. Should you require any additional assistance, please feel free to contact Zandi van der Walt on *** or ***. Thank you for your patience and we're confident that you will have a wonderful and memorable Christmas lunch with us at Ubuntu Buffet.