MS
Maleshoane S
1 reviews | Active since Jan 2020
27 Apr 2022, 00:59
Masks
This enterprise is ******,white people are allowed in the casino without a mask and black people are allowed access into the casino without a mask,we were denied access because we didn’t have masks and white people were allowed inside without a mask…I actually had a fight with the casino guards because we left our masks in the Hotel, but white people were allowed to go inside the casino without masks ,wow really disappointed ,I asked the security guard about this and he said If I have a problem I should go complain about it
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Replies (1)Emerald Resort & Casino's replyOfficial
06 May 2022, 09:08Dear Maleshoane Setlhatlole
We are disappointed to hear that you felt the Resort was not treating guests equally. We take the Covid-19 regulations very seriously and believe in treating all our guests with courtesy and fairness. We will look into this matter and make sure to take corrective action where necessary. Thank you for your feedback.
Best regards,
Emerald Resort and Casino Management
We are disappointed to hear that you felt the Resort was not treating guests equally. We take the Covid-19 regulations very seriously and believe in treating all our guests with courtesy and fairness. We will look into this matter and make sure to take corrective action where necessary. Thank you for your feedback.
Best regards,
Emerald Resort and Casino Management
Emerald Resort & Casino's reply06 May 2022, 09:08
Official
Dear Maleshoane Setlhatlole
We are disappointed to hear that you felt the Resort was not treating guests equally. We take the Covid-19 regulations very seriously and believe in treating all our guests with courtesy and fairness. We will look into this matter and make sure to take corrective action where necessary. Thank you for your feedback.
Best regards,
Emerald Resort and Casino Management
We are disappointed to hear that you felt the Resort was not treating guests equally. We take the Covid-19 regulations very seriously and believe in treating all our guests with courtesy and fairness. We will look into this matter and make sure to take corrective action where necessary. Thank you for your feedback.
Best regards,
Emerald Resort and Casino Management
