It takes over 2 hours to fix a light bulb at Emerald Resort & Casino!!!

After doing shopping at 7pm on the 15th November 2018 we went back to our chalet to prepare dinner. Only to discover that our outside light wasn't working when we were to braai the meat. I drove to the reception to report the matter. I was told that Mr Koto, the maintenance officer will arrive in 15min. I waited at the reception for 30 min and he didn't show up. Together with the receptionist I called the Standby Manager, Andre and he promised to resolve my problem. I went back to the chalet, set up fire and 2 hours later Mr Koto arrives to sort out my problem. Angry as I was, I decided to not be harsh on him. I asked him why it took him over 2 hours to solve such a minor problem and he told me that at night the Resort deploys only one Maintenance Officer. I was shocked, thinking about all those slot machines, The Hotel Rooms, Chalets and Caravan Site!!! It's totally unacceptable. Upon my checking out, I explained my predicament to Refilwe, the Hotel Senior Supervisor who did nothing about my problem. To Emerald Resort & Casino management, I am very annoyed because none of you reassured me that this incident will not reoccur - let alone an apology!