BN
Busisiwe N
1 reviews | Active since May 2021
03 May 2021, 23:14
Horrible Experience
I ahd the most horrible experience with you guys, especially your chef wow I've never felt so disrespected and get I've paid to be there!
Lady was rude never asked what you'd like on your food and we were forced to seat at a table we didn't want to sit, cause they thought we were to average for their liking.
I am not happy at all and I I don't think I'll come back or recommend anytime soon
Helpful (0)
Replies (1)0
Replies (1)
Emerald Resort & Casino's replyOfficial
06 May 2021, 16:04 Hello Busisiwe
We apologise that your experience at The Resort did not meet with your expectations or our normal high standards. Please be assured that your comments will be reviewed with the respective team members in order to remedy and improve our communication, however, we can guarantee that no disrespect was intended and apologise if it came across as such.
At Emerald Resort & Casino we are committed to not only meeting but also exceeding all our guest’s expectations. We do hope that you’ll visit us again soon for a far more enjoyable experience.
Emerald Resort & Casino's reply06 May 2021, 16:04
Official
Hello Busisiwe
We apologise that your experience at The Resort did not meet with your expectations or our normal high standards. Please be assured that your comments will be reviewed with the respective team members in order to remedy and improve our communication, however, we can guarantee that no disrespect was intended and apologise if it came across as such.
At Emerald Resort & Casino we are committed to not only meeting but also exceeding all our guest’s expectations. We do hope that you’ll visit us again soon for a far more enjoyable experience.