1 reviews | Active since Jun 2013
FIRE CRACKERS - THROWN AT GUESTS WITH SMALL KIDS
DON'T VISIT EMERALD CASINO CAUSE THEY ALLOW GUEST TO THROW ******* FIRE CRACKERS AT OTHER GUEST WITH SMALL CHILDREN!!!<br> The security is so bad there, that they don't check the guests coming in, which allowed a young boy/man on their premises with fire crackers. This young man/boy threw the cracker from the fire escape, where the young man was smoking (not a designated smoking area either), where the tenpin bowling is situated, onto the put put course, where there are many children playing. Sadly the ******* fire cracker exploded in my brother in-laws face, next to his ear, who was standing next to my 3 year old son. <br> When laying the complaint at their security office, we were told that we purchased those fire crackers at their sweet shop on their premise, how clueless are they, as everyone knows that fire crackers are ******* in SA.<br> Now they wont give us the boys name and contact details, so we can lay a case against him... cause of some privacy policy, but my personal opinion, they did nothing about our complaint and actually didn't bother to investigate.. <br> Sadly.. Emerald casino is obligated to keep there guests safe.. and they cant do that and they don't care either. STAY AWAY!!
We launched an investigation into this matter right after the incident was reported. Action was taken against the individual and a banning order issued. We can also confirm that the individual purchased the firecrackers outside the property.
We sincerely hope that this once-off incident will not deter you and your family from enjoying our Resort and its facilities because, as you've stated, you and your family are frequent guests to Emerald Resort & Casino.
We launched an investigation into this matter right after the incident was reported. Action was taken against the individual and a banning order issued. We can also confirm that the individual purchased the firecrackers outside the property.
We sincerely hope that this once-off incident will not deter you and your family from enjoying our Resort and its facilities because, as you've stated, you and your family are frequent guests to Emerald Resort & Casino.
