EXTREMELY POOR SERVICE

I BOOKED A CHALET ONLINE AND AFTER BOOKING WAS MADE THE FOLLOWING DAY I WAS NOTIFIED THAT THE PLACE WAS ACTUALLY OVERBOOKED. SO I CANCELLED THE ONE CHALET AND REBOOKED ADDING A THURSDAY TO OUR WEEKEND ON THE 2 TO 3 NIGHT DEAL. THE CONFIRMATION WAS MADE 29TH OCTOBER 2019 AT 3:24 AFTERNOON ON THURSDAY MORNING I GET A CALL SAYING WE LOST OUR BOOKING BECAUSE WE HAVENT PAID YET. BUT OUR 48 HOURS ARE NOT OVER AS YET FOR PAYMENT. SO WE BASICALLY LOST OUR BOOKING,