mK
megan K

1 reviews | Active since Feb 2013

19 Apr 2022, 14:42

Emerald Resort- TERRIBLE SERVICE

We stayed at the emerald chalets, these rooms are old, the counters are burnt añd the door and window bars are Flemisy.

We checked with terrible service, on departure locking up the key had broken in half, I had then checked out and again the lady at the desk was so rude and in the interim they took my Deposit of R500 for broken key. I often go to emerald with work, family stays. My family and friend will not be staying be staying at emerald in the future with such bad service and management ..

0
Replies (1)
Emerald Resort & Casino
Emerald Resort & Casino's reply06 May 2022, 09:15
Official
Dear Megan K

We thank you for your feedback on the chalet and I  have brought this to the management team's attention.
The situation with the key is an unfortunate one, however, the procedure must be followed when breakages occur.
We hope you understand.

Best regards
Emerald Resort and Casino management