Emerald Resort Game drive - Poor client service!!

I have been communicating with a lady from the reception called Portia Chalala on Thursday to confirm my game drive booking for 2 people for the 15th December 2024. I have tried calling the game drive reception several times to get confirmation for my booking with no luck.

I called early today and spoke to one of the receptionists who advised that they are fully booked and that the person I was communicating with via email doesn't work on weekends. It's logically that when one receptionist is going on a weekend off they hand over whatever they were working on to the person that will be on duty. They cannot be telling customers that sorry the person who was assisting you doesn't work weekends hence your booking didn't go through or was not confirmed. I stay an hour away from Emerald and I couldn't just drive without any confirmation of booking. I am very disappointed, this is so unprofessional!!!!!!