Emerald Resort and Casino comes to a standstill

We received gaming vouchers via SMS, which we decided to use on Thursday, 5th November 2015. We arrived at 18:00 to be told the MVG system is offline and we should come back in 10 minutes. It turns out, the ENTIRE casino, including cash desk was offline. This carried on until 21:30 with machines, MVG and cash desks coming and going offline every fifteen minutes. When I finally GAVE UP playing any of the machines because they would either NOT WORK or STOP WORKING mid-game, I went to cash out. I had to WAIT a half hour for the system to come back online to be able to get my money out of Emerald Resort and Casino. The manager, named Mabikuswe or something, casually sauntered over to me and asked me why I was so irate. He then proceeded to LECTURE ME about technology and how it is not his fault and how we (THE GODDAM CUSTOMERS!!!!) should apply a little patience. My question is, how does the Emerald Casino and Resort function as a casino when 90% of yours machines don`t work, cash desk system and MVG system is faulty and your manager`s attitudes STINK ???? In the end I returned my card to the MVG desk and will never, ever visit your casino again. My money will be spent elsewhere.