Emerald resort and casino

The condition of the chalets ( number 49 and 50) at Emerald casino was so disgusting and disappointing that I will not recommend anyone to book at stay there. The floors in the living rooms and kitchens were so chipped that it looked horrible and filthy as you entered the chalets. The furniture looked so cheap and worn out that it looks like it belongs in a filthy secondhand store. The so- called "leather" couch leather was stripped from the seams. The poor coffee table was so dilapidated that we were too afraid to even put a coffee mug on it. The oven was so filthy that you couldn't see through the glass door of the oven. Right around the edges of the floor skirting boards of the kitchen and living areas runs a strip of brown dirt that has not been cleaned for a long time. There was only one night lamp on the night stand next to the bed. That was not in working condition. On the other night stand was nothing except a lamp shade that was on the floor under the night stand. There was not a inventory list to record the contents which means that the resort has no way to control what is in their chalets. I've lodged my complaints with Bookings.com, through which I made my booking. The only reply that I got back from them was that my complaints will be forwarded to the maintenance department of the resort. To this day I haven't heard anything from the resort at all. I've also made it clear to Bookings.com that I will not make use of their services as they are clearly not aware of the conditions of the places that they have on their books. A disappointing experience as I had visitors from Namibia for the weekend and this is the ******* I had to let them stay in for a weekend.