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Dikeledi M

1 reviews | Active since Dec 2017

28 Dec 2017, 14:52

Emerald Next level refunds held on 2nd Dec 2017

On the 2nd of Dec 2017 I attended an event at Emerald Resort & Casino called "Next level". But then the event was cancelled and I received a message that I should RETURN THE TICKET FOR REFUND. I went to the money market that's at Checkers Vanderbijlpark (which is where I bought the ticket) and I asked for the refund but instead they gave me an email address so that i can send an email to get my money back. So I did send an email but there's no response ( I've been waiting for more than a week). I went back to the money market at Checkers (Vanderbijlpark) again and still it's the same story. I have to send an email again to the same email address AGAIN, which still costs money that I don't even have. SO CAN YOU PLEASE HELP ME!!!!!

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Replies (1)
Emerald Resort & Casino
Emerald Resort & Casino's reply29 Dec 2017, 12:15
Official

Hi there, the Next Level event was unfortunately not an Emerald managed event , you'd need to contact the Next Level team to assist with refunds. You're welcome to email our Events Manager on *** and ask her for the contact details for Next level.