Emerald has lost its value

We visited emerald resort this passed weekend. The sunday on checking out we had an issue that needed to be resolved but there was no manager on duty . The receptionist called the supervisor but she promised ro call back and never did. While waiting we insisted she call the manager HOD but san mari never picked up we called like 3 times. The lady that caused the whole mess dropped the phone in our ears. Until this day no one has bothered to contact us. We paid for the service was was suppose ro be included in our weekend package. We have visited emerald quite frequently. We ended up waitinh at helpdesk for 1 amd half hours with no solution. We missed our game drive booking and oir whole sunday was spoiled. My brothers birthday. We came home and didnt even use the aquadome tickets. Im deeply dissapointed