1 reviews | Active since Sept 2016

07 Sept 2016, 12:14

Absolutely Useless and unprofessional

<p>we had 2 visits to this resort on Friday, the first and the last visit. We were 2 couples and we decided to eat in their buffet restaurant, what can I say? the food was bland, overcooked and possibly unhygienic. The price that they charge are Johannesburg upmarket prices which is ridiculous. The whole complex seems to be dingy and dark, I certainly would not let my wife park in the general parking at night, it is dark and dangerous, which is bizarre in this day and age. Needless to say that the customer service of this 2nd rate establishment is dire, really, I suggest that they contact the Southern Sun group to lift their level of service, you can see immediately that the people working there are badly trained. We played in the casino where sadly the table croupiers were extremely amateurish, they were SLOW!!! well, all told the evening cost us some money, and I certainly would not recommend their restaurants, premises or casino to anybody. </p>

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Replies (1)
Emerald Resort & Casino
Emerald Resort & Casino's reply16 Sept 2016, 13:09
Official

We apologise that your experience at Ubuntu Buffet did not meet your expectations and are disappointed to read that you felt our service was not up to standard.

With regard to the casino, you may have experienced a table where a new croupier, under careful supervision of floor managers and pit bosses, was garnering additional experience and as such the pace may have been down slightly to that of a professional croupier. We apologise if this inconvenienced you in any way.

Thank you for your comments as we use this feedback to improve the service offering to our guests and ensure a great experience whilst at Emerald Resort & Casino.

Laurent Pacariz
Operations Manager Non-Gaming"