Emerald Auto
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Emerald Auto
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDA
Dane A
1 reviews | Active since Aug 2009
1 Mar 2026, 14:19
STAY AWAY!!!!!!!
STAY AWAY...I repeat...STAY FAR, FAR AWAY!!!!!!!! This dealership has contravened the Customer Protection Act (CPA). They sold a defective vehicle that manifested defects within 3 months of the sale. They took no accountability for repairing the vehicle, ignored numerous calls and follow ups- causing the consumer to go to Motor Industry Ombudsman SA (MIOSA) as an escalation point. After investigation by MIOSA, a ruling was made in the consumer's favour and they were instructed to repair and collect the vehicle within 15 business days. This was contested and then ignored, prompting a further escalation to the National Consumer Commission where another investigation was conducted. The investigation found them in contravention of the CPA. They THEN contacted the consumer to want to repair the car (3 years after they were made aware of issues with the vehicle)...OUTRAGEOUS This entire process took 3 years- while the consumer had to continue to pay the car instalment and not having access to a vehicle!!!!!!!!!!!!!!! They showed no concern for the consumers rights under the CPA and less so for what the consumer had to endure with the investigations were underway!!! THEY WILL outright ignore any attempts to do the right thing. Just look at previous reviews on Google where they engaged in similar behaviour. AVOID MAKING A PURCHASE FROM THEM AT ANY COST- NO MATTER HOW GOOD THE DEAL!!!!!!! ONCE THEY HAVE YOUR MONEY- YOU ARE AS GOOD AS DEAD TO THEM!!!!!
Helpful (0)
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Dane A
1 reviews | Active since Aug 2009
1 Mar 2026, 14:19
STAY AWAY!!!!!!!
STAY AWAY...I repeat...STAY FAR, FAR AWAY!!!!!!!! This dealership has contravened the Customer Protection Act (CPA). They sold a defective vehicle that manifested defects within 3 months of the sale. They took no accountability for repairing the vehicle, ignored numerous calls and follow ups- causing the consumer to go to Motor Industry Ombudsman SA (MIOSA) as an escalation point. After investigation by MIOSA, a ruling was made in the consumer's favour and they were instructed to repair and collect the vehicle within 15 business days. This was contested and then ignored, prompting a further escalation to the National Consumer Commission where another investigation was conducted. The investigation found them in contravention of the CPA. They THEN contacted the consumer to want to repair the car (3 years after they were made aware of issues with the vehicle)...OUTRAGEOUS This entire process took 3 years- while the consumer had to continue to pay the car instalment and not having access to a vehicle!!!!!!!!!!!!!!! They showed no concern for the consumers rights under the CPA and less so for what the consumer had to endure with the investigations were underway!!! THEY WILL outright ignore any attempts to do the right thing. Just look at previous reviews on Google where they engaged in similar behaviour. AVOID MAKING A PURCHASE FROM THEM AT ANY COST- NO MATTER HOW GOOD THE DEAL!!!!!!! ONCE THEY HAVE YOUR MONEY- YOU ARE AS GOOD AS DEAD TO THEM!!!!!
0
Replies (0)CW
Clyde W
1 reviews | Active since Dec 2020
31 Jan 2026, 08:56
Do not buy a car from this dealership - No peace of mind
Buyer beware - These guys are **** artists, they hide defects on the vehicles and once you realise they just ignore you. Bought a R500k car, arrived with the safety systems not operational, no reverse camera or sensors working. Paint variations and bumpers not aligned showing clear evidence of a crash. Vehicle has been standing at merc since day of pick up, costs quoted to repair now running close to R100k. They just ignore and dont repond to anything, the dealer principal Jaseen just seems to turn a blind eye. Shocking to say the least, now an uphill battle to follow the legal route to just get my money back. But i will throw my full force at this..... ****mers!!
Helpful (0)
|Replies (0)CW
Clyde W
1 reviews | Active since Dec 2020
31 Jan 2026, 08:56
Do not buy a car from this dealership - No peace of mind
Buyer beware - These guys are **** artists, they hide defects on the vehicles and once you realise they just ignore you. Bought a R500k car, arrived with the safety systems not operational, no reverse camera or sensors working. Paint variations and bumpers not aligned showing clear evidence of a crash. Vehicle has been standing at merc since day of pick up, costs quoted to repair now running close to R100k. They just ignore and dont repond to anything, the dealer principal Jaseen just seems to turn a blind eye. Shocking to say the least, now an uphill battle to follow the legal route to just get my money back. But i will throw my full force at this..... ****mers!!
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Replies (0)KR
Kamal R
1 reviews | Active since Jan 2026
29 Jan 2026, 15:15
WORST CAR SALES IN SA EMERALD AUTO
Consumer Complaint – Emerald Auto In my experience, Emerald Auto delivered terrible service, showed no accountability, and provided zero after‑sales support. The vehicle was confirmed by TOYOTA SA to have been a salvage vehicle have possssed written off status by TSA , and when I raised concerns, the dealership was dismissive and unhelpful. Based on my experience, they behave unprofessionally and fail to meet basic consumer‑service standards, which is why I am reported them to the CPA.
Helpful (0)
|Replies (0)KR
Kamal R
1 reviews | Active since Jan 2026
29 Jan 2026, 15:15
WORST CAR SALES IN SA EMERALD AUTO
Consumer Complaint – Emerald Auto In my experience, Emerald Auto delivered terrible service, showed no accountability, and provided zero after‑sales support. The vehicle was confirmed by TOYOTA SA to have been a salvage vehicle have possssed written off status by TSA , and when I raised concerns, the dealership was dismissive and unhelpful. Based on my experience, they behave unprofessionally and fail to meet basic consumer‑service standards, which is why I am reported them to the CPA.
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Replies (0)