Disappointed and not happy

Good day,

I would like to lodge a complaint regarding EMEA consumer services. On the 24th June 2022. I bought 2 packets of Huggies dry comfort which were on special when you buy 2 for R 399.00 and you get the third packet for free. After a couple of days, I noticed that my daughter was developing nappy rash which was extreme and then I escalated the matter to EMEA consumer services I attached proof of payment and number of products concerned. On the 24th of July I then received an email to say my query was authenticated and I will receive the voucher which will cover the number of products concerned by the issue reported as per case number ***0. However I was very surprised and disappointed when I received a voucher of R 99.00. I then responded to EMEA email after I received the voucher on the 24/07/2022 to advise why they send me a voucher of R 99.00 while the product cost me R 399.00 and never used it. I had to buy other nappies which cost me more. I used Huggies gold since the birth of my daughter and changed to Huggies dry comfort as the product was affordable. Can I please be refunded the money I used to buy the product or can I get the voucher worth the same amount. I never used the voucher they sent to me till today as I won't be able to get the same product for that amount. Please help my number is *** and my email address is ***