Extremely rude

We were treated like second rate citizens by The Pool and Fire Space Company (also known as Air and Gas Space and Ember Air and Fire) We requested a quote to replace the glass for our wood burning stove in our cottage in Greyton. The quote included a charge for travel of R1,100. Despite this large sum they still would not book the work until ‘we are in the area’. For context SARS has a kilometre rate of R4,84 and Greyton is 97km from Somerset West. Based on a return journey the cost as per SARS should be R938. To be clear they’d also charged a rate of R950 to do the glass replacement. Given that replacing the glass takes just 10 minutes it’s clear that they have accounted for the travel time in this work charge as well. When we questioned why we should pay an 80% deposit and then wait till it suited them to install the new glass the owner of the company was extremely rude. She told us they’d gone above and beyond and they didn’t need to do the job. It’s clear that this company doesn’t care about after sales service. They also believe it’s acceptable to be rude to their customers. We used the wood burning stove installer on Victoria Road (not putting their name in a negative review) and they were excellent. I would suggest using them and not even request a quote from Pool and Fire Space. They also go by Air and Gas and Ember Air and Fire. In short they’re rude and have no customer service and it would appear that they wish to inflate their profits by exponentially gaining from each customer they service on one call out.