RUDE AND UNPROFESSIONAL

I find the service at the embassy unhelpful and discriminatory as when one calls in the same day the feedback can be vary about the same passport. This is becoming unacceptable and unprofessional as whomever is spoken to on the phone is visibly rude and impatient. Showing no care and respect for the caller. At some point one caller was rudely told to physically come to the embassy, not taking into consideration their current location. That alone is not reasonable as one is expected to make phone calls or email about visa status. Unacceptable.

Out of the two employees one is fairly new at the job and therefore unhelpful. The Hungarian employee at the front desk is knowledgeable but definitely rude to customers, impatient and unhelpful.

My application and appointment was 30 days ago (limited time) and yet no one can give me a a tracking of my passport.