Bad Attitude & No service at all

Marlene Krause - Emanzini <br> We had a reservation in December 2015 for 5 nights at the resort but could only stay for 1 night due to bad circumstances - the resort is not up to standard. When we asked for our deposit back we were informed that they couldn't make a payment because we threw the key away which was not true because we gave the key to an employee at the restaurant after there were no one to deliver service at the gate when we left. When we told her that its not true and it was because of the bad service that you get at the resort she didn't even reply.<br> It looks like it is the norm with Marlene because there is always something missing or damaged when you stayed there and you leave.<br> <br> You don't get any value for the ridiculous amount that you have to pay per night. <br> <br> Don't every go there and don't ever pay the whole amount up front - If she wants to do business she can wait for the outstanding amount on arrival just like so many other resorts.