Customer Refunds

I sold a house in May'15 and have a refund of R13,471.12 that I have been trying to claim since June'15 to date without luck. I engaged the Municipality Manager Mr Theo Van Vuuren in 17 Jul'15 via Facebook messenger, who referred me to Hannelie in Refunds department who also referred me to Edwin who at least tried to assist only now in October'15. I tried Mr Van Vuuren again now the 24 Nov'15 and again he just said he referred my case again. Now the process jammed again in Accounts Payable and the staff doesn't answer their calls. I reside in Pretoria and cant afford to be driving back and forth to Witbank. My Attorneys/Conveyors Harvey & Nortje have been trying as well to get the refund on my behalf without luck. I am hoping this platform will assist in resolving this issue by engaging the Municipality. Its not my fault that they owe Eskom and don't see why I should suffer because of that. Media is my next option should this not be resolved in the next 30 days. Maud Mosime is my name, Sibongile is my African name.