Emakhosini Boutique Hotel
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Emakhosini Boutique Hotel
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSZ
Sphesihle Z
1 reviews | Active since Dec 2023
9 Dec 2025, 15:29
Terrible service, they do not care for their guests
Terrible service, they do not care for their guests. My car got hit by their 'regular' around wee hours of the morning. The guard let him go without getting enough details from the driver, now he won't answer his phone. The hotel managent won't help with anything, nobody is going to take responsibility yet the guard asked silly questions when we told her what she should have done. Mr Zuma the manager refused to give us the owners number. Even Mr. Zuma was alerted around 6 p.m for something that happened around 4a.m. I was also not alerted on time, had I not left the room at 11 I don't know if they were going to find out who the owner of the car is. Their service is so terrible that when the incident happened, they couldn't report to me as they didn't ask for the car registration number at check in. They said the guy is their "regular" but they couldn't get him to answer his phone, I tried him also with no luck, now I'm on my way own because there's "park at own risk" disclaimer.
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Sphesihle Z
1 reviews | Active since Dec 2023
9 Dec 2025, 15:29
Terrible service, they do not care for their guests
Terrible service, they do not care for their guests. My car got hit by their 'regular' around wee hours of the morning. The guard let him go without getting enough details from the driver, now he won't answer his phone. The hotel managent won't help with anything, nobody is going to take responsibility yet the guard asked silly questions when we told her what she should have done. Mr Zuma the manager refused to give us the owners number. Even Mr. Zuma was alerted around 6 p.m for something that happened around 4a.m. I was also not alerted on time, had I not left the room at 11 I don't know if they were going to find out who the owner of the car is. Their service is so terrible that when the incident happened, they couldn't report to me as they didn't ask for the car registration number at check in. They said the guy is their "regular" but they couldn't get him to answer his phone, I tried him also with no luck, now I'm on my way own because there's "park at own risk" disclaimer.
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Tshiamo M
1 reviews | Active since Oct 2025
10 Oct 2025, 14:27
Refund Request
Dear Emakhosini Boutique Hotel Team, I hope this message finds you well. I am writing to formally express my frustration and disappointment regarding the lack of assistance I have received from your establishment following a recent booking and subsequent cancellation. I had booked three rooms at your hotel via Bookings.com (Reservation Booking: 5898) and contacted your team telephonically to inquire about the process for including dinner in the reservation. I was advised accordingly and sent banking details via WhatsApp, after which I made a payment of R2,700.00 to cover dinner for the three rooms over the course of three nights. Unfortunately, upon arrival at your premises, the three gentlemen who were meant to stay at the hotel requested to be moved to a different establishment. As a result, I had to cancel the booking and was advised by your reception desk to process the cancellation through Bookings.com, which I did. On Monday 06 October 2025, I contacted your hotel to request a refund of the R2,700.00 paid for dinner. To date, I have not received any assistance. Each time I call, I am either told that Mr. Peter Kweyama (the manager) is not available or that I should contact the accountant directly, which I believe is not my responsibility as a customer. I am extremely disappointed by the lack of accountability and follow-through from your team. I trusted your establishment to handle this matter professionally, and the continued delays and lack of communication are unacceptable. I kindly request that the full amount of R2,700.00 be reimbursed without further delay. I trust that this matter will now be treated with the urgency and professionalism it deserves. Kind regards, Tshiamo Mashabela ***
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Tshiamo M
1 reviews | Active since Oct 2025
10 Oct 2025, 14:27
Refund Request
Dear Emakhosini Boutique Hotel Team, I hope this message finds you well. I am writing to formally express my frustration and disappointment regarding the lack of assistance I have received from your establishment following a recent booking and subsequent cancellation. I had booked three rooms at your hotel via Bookings.com (Reservation Booking: 5898) and contacted your team telephonically to inquire about the process for including dinner in the reservation. I was advised accordingly and sent banking details via WhatsApp, after which I made a payment of R2,700.00 to cover dinner for the three rooms over the course of three nights. Unfortunately, upon arrival at your premises, the three gentlemen who were meant to stay at the hotel requested to be moved to a different establishment. As a result, I had to cancel the booking and was advised by your reception desk to process the cancellation through Bookings.com, which I did. On Monday 06 October 2025, I contacted your hotel to request a refund of the R2,700.00 paid for dinner. To date, I have not received any assistance. Each time I call, I am either told that Mr. Peter Kweyama (the manager) is not available or that I should contact the accountant directly, which I believe is not my responsibility as a customer. I am extremely disappointed by the lack of accountability and follow-through from your team. I trusted your establishment to handle this matter professionally, and the continued delays and lack of communication are unacceptable. I kindly request that the full amount of R2,700.00 be reimbursed without further delay. I trust that this matter will now be treated with the urgency and professionalism it deserves. Kind regards, Tshiamo Mashabela ***
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