BAD SERVICE

<p>A LADY NAMED SANDRA PHONED ME TO UPGRADE MY PHONE CONTRACT ON THE 27 FEBRUARY 2017. I CAN UPGRADE TO A HUAWEI P8. MY CELLPHONE CONTRACT IS ON MY EX-BOSS NAME, AND I PAY FOR MY CONTRACT EVERY MONTH. I ASKED HER TO EMAIL ME ALL THE DOCUMENTATION TROUGH. I'VE REQUISTED THE MATT SILVER COLOUR BUT THEN SHE SAID THEY DON'T HAVE, JUST ONLY THE BLACK AND WHITE ONES THAT ARE ON SPECIAL. I SAID TO HER I WILL TAKE THE WHITE ONE INSTEAD.</p> <p> </p> <p>DURING THE WEEK I'VE RECEIVED THE CONTRANT TROUGH EMAIL. THE FIRST THING WAS NOT RIGHT, THEY HAD THE BLACK ONE INSTEAD OF THE WHITE ONE ON THE CONTRACT. I PHONED HER AND TOLD HER THERE IS A MISTAKE, THEY MUST CORRECT IT AND SEND ME A NEW CONTRACT BEFORE I SIGN.</p> <p> </p> <p>EVENTUALLY AFTER THE 2nd WEEK, I RECEIVED THE CONTRACT. I ASKED HER WHEN WILL I RECEIVE MY PHONE? SHE SAID NEXT WEEK.</p> <p>A WEEK WAS PASSING AND I DID'NT HEARD ANYTHING FROM THEM. I PHONED HER AFTER A WEEK THAT PASSED, I ASKED HER, WHEN WILL I RECEIVE MY PHONE?</p> <p> </p> <p>SHE ASKED ME, DID'NT I RECEIVED IT YET? I SAID NO! SHE SAID SHE WILL FIND OUT AND LET ME KNOW. SHE PHONED ME BACK, AND SAID, THEY DID'NT HAD THE WHITE PHONE, ONLY THE BLACK ONES, AND THEY APPARENTLY HI-JACKED THE TRUCK WITH THE DELIVERY OF THE WHITE PHONES. I SAID TO HER, BUT WHY DONT YOU PHONE ME AND LET ME KNOW.??</p> <p>THEN ANOTHER WEEK PASSED, I ASKED HER AGAIN, WHEN WILL I RECEIVE MY PHONE???</p> <p>SHE INFORMED ME THAT HAS BEEN BOOKED AND THE COURRIERS WILL DELIVER IT TO ME BY THE 9 MARCH. ONCE AGAIN I DID'NT RECEIVED MY PHONE AND ON FRIDAY, THE 10TH I PHONED HER ONCE AGAIN AND ASKED WHAT IS GOING ON?</p> <p> </p> <p>SHE INFORMED ME THAT I WILL RECEIVE IT TODAY THAT WAS ON THE 10 MARCH. I'VE RECEIVED A CALL FROM A GUY NAMED TEBOGO FROM A COURRIER COMPANY. HE ASKED ME IF MR MYBURGH IS THE OWNER OF THE CONTRACT. I SAID YES. HE SAID BUT THE COMPANY AND THE SANDRA LADY DID’NT PUT A NOTE THAT I WILL BE RECEIVING THE PHONE ON BEHALF OF MR MYBURGH. I PHONED HER ONCE AGAIN AND SAID TO HER THE CURRIER PEOPLE WANT PROOF OF MR MYBURGH AND LETTER TO STATE I, MS PAULING WILL RECEIVE THE PHONE ON HIS BEHALF.</p> <p> </p> <p>HE SAID TO ME I MUST NOT STRESS, I WILL RECEIVE MY PHONE ON THE SAME DAY, OTHER WISE ON MONDAY.</p> <p>FRIDAY PASSED, THE 10TH MARCH, AND YET NOTHING! I PHONED SANDRA AGAIN, ON MONDAY, THE 13TH AND ASK WHAT IS GOING ON? I TOLD HER THAT IS UNACCEPTABLE LIKE THIS AND I DON’T LIKE THE WAY YOUR COMPANY IS WORKING. SHE ASKED ME AGAIN, YOU DID NOT RECEIVE IT YET? I SAID NO! SHE PHONED ME BACK AND SAID APPRENTLY IT WAS DELIVERD ON FRIDAY, AND A “VANESSA” SIGNED FOR IT. I SAID TO HER THEY ARE LYING! NO ONE PHONED ME AND I STILL HAVE ALL THE DOCUMENTS THAT THEY REQUISTED ON THE DELIVERY. LETTER FROM MR MYBURG, COPY OF HIS ID AND COPY OF MY ID. </p> <p>SHE PHONED ME AND SAID TO ME IT IS A THIRD PARTY THING AND I WILL PROPERLY RECEIVE THE PHONE ON THURSDAY. I SAID TO HER THIS IS UNACCEPTABLE I WANT MY PHONE TODAY. STILL WAITING FOR HER TO PHONE ME BACK.</p> <p> </p> <p>I HAVE MY CONTRACT SINCE OVER 13 YEARS, AND NEVER HAD ANY PROBLEMS WITH VODACOM/AUTO PAGE. I WILL NOT RECOMMEND ANYONE TO DO BUSINESS WITH THEM.</p> <p> </p> <p>CAN YOU PLEASE HELP ME IN THIS MATTER?</p> <p>THANK YOU.</p> <p>REGARDS</p> <p> </p>