Number 1 service NO MORE

<p> My query with ELNA has been pending for two years now.</p> <p> </p> <p>My 7300 quilting machine suddenly had an error after only 2 years of stitching. ELNA informed me to pay R7000-00 inorder to fix an error no one can explain how it came about.</p> <p>After countless e-mails to the Johannesburg and Cape Town Head Offices, I posted my query to the Head office in Switzerland. The query was redirected back to South africa, which again was met with rude, ineffircient and highly unproffessional staff. They have since stopped corresponding, and my sewing machine still with them all these years.</p> <p>My query consisted of 3 queries;</p> <p> </p> <p>1) Causes that led to the sewing machine error?</p> <p> </p> <p>2) The ridiculous repair cost?</p> <p> </p> <p>3) ELNA's producing cheaply manufactured products?</p> <p> </p> <p>4) Famous for lack of service support?</p> <p> </p> <p> </p>