No Service, No Feedback, No Quality

I took in an overlocking sewing machine for repairs to Elna Westrand C R Swart Rd, Wilro Park, Roodepoort on the 1st February 2019 and informed them (Did not take the name of the person that was helping me) that I need the machine urgently (It is for my mom). She told me that she will call me back with a quote within the first week of taking it in and before they do any work on the machine. Until today, which is a full month later, they have not called.

I called several times to find out what is happening I am told the same story (that her son has a backlog of machines and has not looked at our machine). I walked in to fetch the machine so that I can take it to someone else who can fix it and was told that the machine was not in the store and that they will call to inform me when to come fetch it. Till today I have not received that call (6/3/2019)

They also dont pay attention as the lady was talking about service fees and replacement fees when the machine was actually serviced a full year ago and the needle they had replaced then, is the same needle that broke now. which means poor quality work.

They don't seem to care about their clients because when I asked why we have not received any feedback they said there was no feedback to give.

Right now we just want out overlocking sewing machine back.