Bad service from Ello-air conditioning

good day, i've requested a quote from many other air conditioning companies but then many people talked well about Ello-air conditioning. I've requested a quote from them and it was provided the 18th of Jan 2021. Was happy with the quotation and made necessary arrangements. Made deposit on the 19th of Jan 2021 and was provided a installation date 28th of Jan 2021. on the 27th i've asked if everything is still ok for the 28th and they responded "we will be there tomorrow 100%". Another respond was as follows "I just spoke with the Installation team to confirm a time for tomorrow and an unfortunate incident occurred that has delayed all our Installations. Could we kindly reschedule your Installation for Friday morning at 09:00am please. We apologize for the inconvenience." same day i again received a response informing me the following "Good Morning,

We are running a little late, will be there around 10:00am

Kind Regards, Samantha Swart @Ello-Air ADMIN/FINANCE/MARKETING 071-427-44-68 063-569-50-88

then this morning i've received this response (after 10days): ood Morning Marlyn

Our team was on their way to your address and tried to contact you however were not able to reach you.

We unfortunately also noticed that the area you reside in is a dangerous area and unfortunately we do not cover those areas where lives are put at risk.

Kindly forward your banking details so that your deposit can be refunded as we unfortunately have to cancell this job.

My response to them: Good day Samantha As mentioned to Jonathan telephonically, I will not accept this cancellation as you had 10days from deposit to inform me and even prior when I requested a quotation. I live in a secure complex in Silversands area whereby Happy Valley that you are maybe referring to as a dangerous area are a few kms away from our area. As mentioned to Jonathan, I had my fire place installed, my garage door installed and I had no problems or bad service or issues with my area. First you couldn’t do the installation the 27th because it was taken, then you could come yesterday due to an incident, then you couldn’t make it for 9am as schedule and rescheduled to 10am, and now email below. I will be waiting for your team to do the installation today.

and now they responded the following: Hi Marlyn

Unfortunately as mentioned our Installation team does not want to go into the area, because other suppliers you have used was okay with this does not mean we have to be also.

For other people they are all about money no matter the risks, we bealive in protecting ourselves and our staff and we do not force employees to go into areas they are not comfortable with.

We did look at the area before and we gave the team the address this morning when they went out and they only realized the area once they were almost there.

Kindly provide your banking details for a deposit Refund.

I'm was never this upset with a company and think this is the most bad service ever received. I will not recommend them to any one living in my area because clearly my area is dangerous even thou i'm living in a security complex. So a brackenfell area or rouxville area where there's also *******, is not a dangerous area.