Ellipse Executive Apartments

Horrible Service

Disliked · My stay at this Ellipse Waterfall apartment was an absolute disaster, defined by a total failure of basic hospitality standards and an astonishingly disrespectful management attitude. The Facts of the Stay: Hygiene & Pests: The room was infested. A centipede-like insect ran across the bed as we tried to sleep, and I woke up with physical bug bites all over my legs. Due to the unhygienic conditions of the bed, we were forced to sleep on the sofa using a single blanket. Non-Existent Amenities: The kitchen completely lacked a basic kettle, and the Wi-Fi was entirely non-functional for the duration of the stay. I paid for a fully serviced apartment and received none of the advertised essentials. The Host’s Hostile and Defensive Response: The absolute worst part of this experience was the conduct of the manager, Walter Mandaza. Rather than resolving the issues or offering immediate compensation for a thoroughly ruined stay, his responses were a masterclass in gaslighting and deflection: Denial of Evidence: Despite being sent clear photographic proof of the pests, he weaponized a video taken after checkout to claim the bed "looked slept in"—completely ignoring the fact that we had to use the bedding to survive the night on the couch. He flatly refused to take accountability for the bug bites, using the lazy excuse that "we have never had such a complaint." Unacceptable Justifications: The manager explicitly tried to excuse sub-standard cleanliness and broken amenities by stating the room was booked at a discounted rate of R900 on an "as-is basis." A lower rate is not a license to provide an unhygienic, unserviced environment. Complete Indifference: When confronted with the reality of a terrible review, his dismissive response was "Its your choice 🙏🏽." This host clearly has zero pride in his property and zero respect for paying customers.