Worst experience ever

We have been relocating to and from South Africa for more than four times now and this was by far the worst experience yet! Where do I start? Elliott was the first to give us a quote and also the most expensive quote. We thought if their service was so good only with the quote, then surely with packing and with the whole relocating process they will be excellent. So we decided to go with Elliott, although they were the most expensive we believed the whole relocating will go smoothly, and we were prepared to pay extra. Sad to say, this was not the case. The team of packers came late in the mornings. Only 3 of the team pitch up on the last day. They nearly did not finish. After we left SA, our boxes were still in the warehouse for more than two weeks. Our things were not packed correctly, furniture was not flat packed as it should have been, it was just a mess. So they had to repack some of our boxes so that everything could fit in our Container. Our date of delivery in Europe changed four times. The whole shipment took more than 12 weeks! Where it normally takes between 6–8 weeks. When our Container eventually arrived. Our boxes were damaged! Our antique furniture was broken! Glassware was broken! There were more than 5 boxes missing! Things were ******! This was just ridiculous! The company which did our unpacking was so ashamed every time they had to come to us and apologize for things that were broken as if it was their fault. After all this, Elliott does not want to pay out our insurance claim. I will never ever use Elliott again. I will never refer Elliott to anyone. Furthermore, I strongly suggest Elliot change the logo, because Elliott is NOT amazing.