1 reviews | Active since Jun 2024
Very very expensive for the service provided
The staff were nice enough, however I paid for an international move from UK which included all items being fully unpacked - for a five bedroomed, four reception room home. Day One enthusiasm started waning with the unpacking. They sent in half the staff on day two and by lunch all enthusiasm had vanished and they were just not getting on with the job. Suffice to say I eventually suggested they leave as they told me they were only allocated two days to do the entire load. This was a very large container load, in their words, so they completely under allocated staff and the staff just could not complete the job. So do not believe the “fully unpacked.’ They needed at least two extra days to finish the work. So over paid and company underdelivered.
Receipt of your complaint on Hellopeter is acknowledged with thanks. You will appreciate my dismay and disappointment to learn that we did not complete the unpacking and therefore failed to live up to your high expectations of us. Of course, there is no excuse for the fact that your full expectations of our service were not met and I have no hesitation conveying to you our most sincere apologies for the inconvenience caused. You may rest assured, however, that this will be treated by us with the utmost gravity in our sincere determination to prevent repetition and to provide only the very best possible service for our customers. I would also be happy to send an unpacking crew out to your residence to assist you complete the unpacking of boxes if this is still required and something you would accept.
However, should you require my personal involvement or attention to any other matter, even at this stage, please do not hesitate to contact me on ***.
I would like to take this opportunity of thanking you for having used the services of Elliott International and to wish you great joy, success and happiness in the future.
Kind regards,
Brad Barker
COO
Receipt of your complaint on Hellopeter is acknowledged with thanks. You will appreciate my dismay and disappointment to learn that we did not complete the unpacking and therefore failed to live up to your high expectations of us. Of course, there is no excuse for the fact that your full expectations of our service were not met and I have no hesitation conveying to you our most sincere apologies for the inconvenience caused. You may rest assured, however, that this will be treated by us with the utmost gravity in our sincere determination to prevent repetition and to provide only the very best possible service for our customers. I would also be happy to send an unpacking crew out to your residence to assist you complete the unpacking of boxes if this is still required and something you would accept.
However, should you require my personal involvement or attention to any other matter, even at this stage, please do not hesitate to contact me on ***.
I would like to take this opportunity of thanking you for having used the services of Elliott International and to wish you great joy, success and happiness in the future.
Kind regards,
Brad Barker
COO