1 reviews | Active since May 2012
Very very bad service!
We moved from cape town to johannesburg. Upon arriving in johannesburg I learned that only half of my furnitures and items were being delivered to me. When asked why, the salesman said that there was not enough space on the truck, but when my furniture and items were loaded, everything fitted in the truck. The salesman decided which of my furniture are going to be delivered and what other items and furniture were staying behind in cape town. I paid for all my furniture and items to be delivered, not half now and half one week later as they suggest it would take to arrive at my new house. Upon contacting the salesman, Pieter, asking of a deep freezer that was not delivered to my house and the new inventory on 2 new sheets, shows its not on that list, where it could be, his response is he will send me a mail of the claims department and that his working hours are from 8 in the morning till 16:30 in the afternoon. I must not contact him after hours as he will not reply to my messages. I paid R55000 for my move. What a way to treat your customers. As of damaged to my furniture, he only passed the buck and says to get in touch with the claims department. What kind of a service is this to your customers. I will never recommend Elliot to anyone and will never again make use of Elliot.
Receipt of your complaint on Hellopeter is acknowledged with thanks. Your complaint has received my personal scrutiny because we believe it is vitally important for us to LISTEN to our customers.
You will appreciate my dismay and disappointment to learn of your unhappiness with the service you received on your recent move with us.
Of course, there is no excuse for the fact that your full expectations of our service were not met and I have no hesitation in conveying to you our most sincere apologies for the inconvenience caused. You may rest assured, however, that this matter will be treated by us with the utmost gravity in our sincere determination to prevent repetition and to provide only the very best possible service for our customers.
However, should you require my personal involvement and attention, even at this stage, please do not hesitate to contact me directly on ***.
I would like to take this opportunity of thanking you for having used the services of Elliott and to wish great joy, happiness and success in the future.
With best wishes,
Sincerely,
Brad Barker
COO
Receipt of your complaint on Hellopeter is acknowledged with thanks. Your complaint has received my personal scrutiny because we believe it is vitally important for us to LISTEN to our customers.
You will appreciate my dismay and disappointment to learn of your unhappiness with the service you received on your recent move with us.
Of course, there is no excuse for the fact that your full expectations of our service were not met and I have no hesitation in conveying to you our most sincere apologies for the inconvenience caused. You may rest assured, however, that this matter will be treated by us with the utmost gravity in our sincere determination to prevent repetition and to provide only the very best possible service for our customers.
However, should you require my personal involvement and attention, even at this stage, please do not hesitate to contact me directly on ***.
I would like to take this opportunity of thanking you for having used the services of Elliott and to wish great joy, happiness and success in the future.
With best wishes,
Sincerely,
Brad Barker
COO