Unjustified charges

We recently moved back to Durban from Dubai. We had to 2 containers that were shipped back via MSC shipping agent and local agent Elliott Mobility. Both are just as bad as each other. 1 of our containers Had been held back due to a Port control inspection. We received zero feedback and this was only identified after numerous calls and mails. We were billed in excess of R55k for this process all of which was out of our control not to mention we literally had a few hours to cough up the money to have our goods released before additional fees would have been levied. We requested to be present at the time of the inspection and were declined by Elliott as they stated they would have an agent present. Hmmm yes present but can’t give details as to what was inspected as no box no’s were recorded nor was any box opened or resealed as intially informed the process would be. Why did it take 12 days to inspect all again at our cost. Everyone points fingers and all u get is excuse after excuse. Service is absolutely shocking and would never ever recommend either company. This debate and fight continues and we will not let it go until it is fully resolved and we receive our refund.