The Worst with complete lack of giving a damn about their customers!

Good day Jasmine
Please provide me with contact details and email address.
Your company is an absolute JOKE!!!!!!! Do you employ Robots, or do you just not give a continental damn about your customers.

Good afternoon Brad

I trust that you are well.

Thank you so much for sharing your email to me on Hello Peter and thank you for pointing out to me how clearly Elliotts really don't care about this situation and only want to put the blame back on their client, instead of accepting they messed up. Please see my response to you and pointing out where you definately do not have the facts straight. I put this down to a shocking experience, a life lesson that even highly recommended companies mess up and don't care, and just disheartening with the uneccessary cause of stress that has been caused to us.

Please see my response below

Good afternoon Brad I trust that you are well and thank you kindly for your email. I also note that you have posted it as your response on Hello Peter and I will respond to that in due course. Please note my response to your email and please forgive me, but I do not think you can begin to comprehend the Anger and frustration I feel towards Elliotts and my experience with your company over the last two months. This has not been a thorough investigation and if it had been, certain statements would not have been made by your company. Your response shows very clearly, the lack of interest, concern, responsibility and even compassion that Elliotts has with regard to this matter, even more so that not a single person (except for Supervisor that was present on site) from your company had the decency to actually pick up the phone and call me and have a discussion regarding this situation. Maybe if they had or you had, the false accusations you put on me, would not have been made, and Elliotts may have actually have realised they are responsible.

"taking into consideration that you were NOT present at the time of collection in Northriding".
This is totally not true! Please note that I was present the entire day on thursday 1st December 2022 and I was present Friday 2nd December 2022. Please also note that on the 1st and 2nd December whilst your team was packing my home up, my mother in law, who lives with us, was present and my sister in law was present too ensuring that things were being packed along with myself. I departed from the property at 2:20pm in the afternoon of the Friday to drive to Mphumulanga for my sons wedding. Our sales lady and your lady in charge of our move were fully aware of the fact that we had to leave in the afternoon. Please note the following: When I left the property, everything in the house had been packed into boxes and already removed from the house. The house was empty. Boxes were put on the front lawn and being packed onto the shuttle vehicle. Please note, I only left when the 2nd last shuttle vehicle was being packed. All that had to be packed was the goods in the garage and in the office and my plants, which were clearly laid out. I had shown Your supervisor what had to go and he was fully aware of it. My nephew was there to see that the last of the items were taken, which he confirmed when the final shuttle vehicle left. Please note, the items on this shuttle vehicle were not loaded onto the main truck. My nephew drove out behind them. Everything was removed from the property that had to be removed, except the 2 pot plants that were collected at a later stage.

"I am sorry to ask this question but how do we know if all of your items now claimed missing were actually in your residence in Northriding " - the answer to this question is because I packed the curtaining into the plastic crate which was in the garage with the rest of the plastic crates that were delivered to us. Furthermore all these items listed were used on a daily basis.

"Unfortunately, I doubt any customer does a complete audit of their appliances, glasses, trays, containers, cables etc. in their residence prior to their move taking place" - I am and was fully aware of what appliances, glasses etc I had earmarked to be taken with during the move. I spent five months preparing for this move and am fully aware of what I own and what I do not own. Once again, everything was packed by your team and removed off the premises by your team. This has been confirmed on numerous occasions.

"I confirm Elliott uses generic descriptions (i.e. curtains, linen, books, files, ornaments, kitchenware, crockery, cutlery, glassware, clothes, shoes etc.) on our packing inventory to describe the contents of items packed by Elliott. Please consider it is virtually impossible to individually describe and list ‘each and every’ item packed based on quantity and description. Even if this were possible, it would take more than 10 times longer to pack an individual box and would therefore cost significantly more to pack and move."

- How is it then that someone from your organisation can state the following (this is defamatory) - "She is also trying to claim from insurance for items that we did not have registered.' Please note Your Customer Service and Insurance consultant is the one that said I must put a claim in with my insurance company. This is when I informed her that in order to do this we had been advised that we would have to lay a charge of theft in order for the insurance company to process the claim. As you are probably well aware, even then it is more than likely that the insurance company will refuse the claim, especially due to the fact that we do not have team details and you refuse to share the results of the polygraph tests and put the liability back in the hands of Elliotts.

"I don’t believe Elliott is responsible for your missing items and I don’t believe it is fair to blame Elliott for your missing items when you have not considered the other possibilities".
Everything was removed that was supposed to have been removed from the premises so I cannot understand how you can possibly say that Elliott's is not responsible. Once the items left 357 Aureole Avenue, they were in the care of Elliotts. The fact that my goods were seperated and not all transported on 1 vehicle to Cape Town is concerning and definately the responsibility of Elliotts. Your supervisor and his team ensured that everything was packed up and removed from the property, after that, something went wrong. That is the responsibility of Elliotts.It is incredibly disheartening to see how an organisation like Elliotts, would rather try and accuse and blame their client, instead of considering that they lost or misplaced their clients goods.
Also the lack of urgency in this matter shows the lack of concern on the part of Elliotts. Maybe if people had actually reacted more speedily when I started reporting the missing items, maybe they would have been found. These items may not mean anything to your company, but they certainly did to me.

Kind Regards

Sandi Ginsberg