AN
Annelize N
1 reviews | Active since Sept 2021
01 Dec 2021, 16:47
Stay away from this company - stay away!
After my last post about the broken and ****** items from my shipment from South Africa to the UK I thought perhaps Elliott Mobility is not so bad ... BUT I was wrong. Their insurance pay-out was a joke (after several items were damaged and ****** by their packers) and then, when I brought proof that the theft of my property was perpetrated by their staff they just ignored my email. No interest in bringing the ******* to book. Not even an acknowledgement of receipt. Shame on you, Elliot!!! So, do yourself a favour - use any removal company, any one - just not this one!! I would have given it minus 5 starts if I could!
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Elliott is Amazing's replyOfficial
03 Dec 2021, 13:41Dear Annelize,
Receipt of your complaint on Hellopeter is acknowledged with thanks. I confirm a thorough investigation into your missing items was conducted by both Elliott including our partners (Doree Bonner) in the United Kingdom and every item on the packing inventory was checked and accounted for on delivery in the United Kingdom. Furthermore, our partners in the United Kingdom confirmed there was no evidence any of the boxes in your consignment had been opened or tampered with. Unfortunately, we cannot explain where your missing items went missing as everything on the packing inventory was checked and accounted for on delivery.
I'm sorry you believe that the insurance pay-out was a joke. Your entire consignment with a volume of 2 150 cubic foot was insured by you for a replacement value in the United Kingdom of only R191 205.00. Unfortunately, your consignment was grossly under-insured and a more accurate replacement value for your entire consignment in the United Kingdom is more likely to have been in the region of R1.7 million. This means your consignment was only insured for approximately 11% of its true replacement value in the United Kingdom. Elliott did try and warn you prior to your shipment taking place that you were grossly under-insured and your response to Elliott was that you did not want to be over-insured. You then made a comment to Elliott that you were considering not taking any insurance on your shipment and would be happy to replace whatever is lost / broken / ******.
I would also like to mention that Elliott's insurers paid you our R20 409.00 for your loss / damages based on the sum insured values declared by you. Furthermore, the R5 000.00 excess / deductible applicable to your insurance policy which you elected to take was absorbed by Elliott strictly without prejudice, as a gesture of goodwill and in the interests of good customer relations. I'm not sure you are aware that Elliott absorbed your excess / deductible.
It remains for me to thank you for having used the services of Elliott and to wish you much joy, happiness and success living in the United Kingdom.
With best wishes,
Sincerely,
Brad Barker
COO
Receipt of your complaint on Hellopeter is acknowledged with thanks. I confirm a thorough investigation into your missing items was conducted by both Elliott including our partners (Doree Bonner) in the United Kingdom and every item on the packing inventory was checked and accounted for on delivery in the United Kingdom. Furthermore, our partners in the United Kingdom confirmed there was no evidence any of the boxes in your consignment had been opened or tampered with. Unfortunately, we cannot explain where your missing items went missing as everything on the packing inventory was checked and accounted for on delivery.
I'm sorry you believe that the insurance pay-out was a joke. Your entire consignment with a volume of 2 150 cubic foot was insured by you for a replacement value in the United Kingdom of only R191 205.00. Unfortunately, your consignment was grossly under-insured and a more accurate replacement value for your entire consignment in the United Kingdom is more likely to have been in the region of R1.7 million. This means your consignment was only insured for approximately 11% of its true replacement value in the United Kingdom. Elliott did try and warn you prior to your shipment taking place that you were grossly under-insured and your response to Elliott was that you did not want to be over-insured. You then made a comment to Elliott that you were considering not taking any insurance on your shipment and would be happy to replace whatever is lost / broken / ******.
I would also like to mention that Elliott's insurers paid you our R20 409.00 for your loss / damages based on the sum insured values declared by you. Furthermore, the R5 000.00 excess / deductible applicable to your insurance policy which you elected to take was absorbed by Elliott strictly without prejudice, as a gesture of goodwill and in the interests of good customer relations. I'm not sure you are aware that Elliott absorbed your excess / deductible.
It remains for me to thank you for having used the services of Elliott and to wish you much joy, happiness and success living in the United Kingdom.
With best wishes,
Sincerely,
Brad Barker
COO
Elliott is Amazing's reply03 Dec 2021, 13:41
Official
Dear Annelize,
Receipt of your complaint on Hellopeter is acknowledged with thanks. I confirm a thorough investigation into your missing items was conducted by both Elliott including our partners (Doree Bonner) in the United Kingdom and every item on the packing inventory was checked and accounted for on delivery in the United Kingdom. Furthermore, our partners in the United Kingdom confirmed there was no evidence any of the boxes in your consignment had been opened or tampered with. Unfortunately, we cannot explain where your missing items went missing as everything on the packing inventory was checked and accounted for on delivery.
I'm sorry you believe that the insurance pay-out was a joke. Your entire consignment with a volume of 2 150 cubic foot was insured by you for a replacement value in the United Kingdom of only R191 205.00. Unfortunately, your consignment was grossly under-insured and a more accurate replacement value for your entire consignment in the United Kingdom is more likely to have been in the region of R1.7 million. This means your consignment was only insured for approximately 11% of its true replacement value in the United Kingdom. Elliott did try and warn you prior to your shipment taking place that you were grossly under-insured and your response to Elliott was that you did not want to be over-insured. You then made a comment to Elliott that you were considering not taking any insurance on your shipment and would be happy to replace whatever is lost / broken / ******.
I would also like to mention that Elliott's insurers paid you our R20 409.00 for your loss / damages based on the sum insured values declared by you. Furthermore, the R5 000.00 excess / deductible applicable to your insurance policy which you elected to take was absorbed by Elliott strictly without prejudice, as a gesture of goodwill and in the interests of good customer relations. I'm not sure you are aware that Elliott absorbed your excess / deductible.
It remains for me to thank you for having used the services of Elliott and to wish you much joy, happiness and success living in the United Kingdom.
With best wishes,
Sincerely,
Brad Barker
COO
Receipt of your complaint on Hellopeter is acknowledged with thanks. I confirm a thorough investigation into your missing items was conducted by both Elliott including our partners (Doree Bonner) in the United Kingdom and every item on the packing inventory was checked and accounted for on delivery in the United Kingdom. Furthermore, our partners in the United Kingdom confirmed there was no evidence any of the boxes in your consignment had been opened or tampered with. Unfortunately, we cannot explain where your missing items went missing as everything on the packing inventory was checked and accounted for on delivery.
I'm sorry you believe that the insurance pay-out was a joke. Your entire consignment with a volume of 2 150 cubic foot was insured by you for a replacement value in the United Kingdom of only R191 205.00. Unfortunately, your consignment was grossly under-insured and a more accurate replacement value for your entire consignment in the United Kingdom is more likely to have been in the region of R1.7 million. This means your consignment was only insured for approximately 11% of its true replacement value in the United Kingdom. Elliott did try and warn you prior to your shipment taking place that you were grossly under-insured and your response to Elliott was that you did not want to be over-insured. You then made a comment to Elliott that you were considering not taking any insurance on your shipment and would be happy to replace whatever is lost / broken / ******.
I would also like to mention that Elliott's insurers paid you our R20 409.00 for your loss / damages based on the sum insured values declared by you. Furthermore, the R5 000.00 excess / deductible applicable to your insurance policy which you elected to take was absorbed by Elliott strictly without prejudice, as a gesture of goodwill and in the interests of good customer relations. I'm not sure you are aware that Elliott absorbed your excess / deductible.
It remains for me to thank you for having used the services of Elliott and to wish you much joy, happiness and success living in the United Kingdom.
With best wishes,
Sincerely,
Brad Barker
COO