Shoddy service from Elliotts movers

Item: Elliott is Amazing
Rating: 1
Author: Carol F

Horrible experience using this company to move our possessions from Boksburg to Cape Town and store our goods in Cape Town for just under 2 months. Lots of items were missing. Many items broken and damaged. We had taken out insurance. It was expensive, and was disappointing that for instance lamps were covered as a job lot and you received an average of the total amount of lamps. In our case the lamp that was destroyed by incompetance by their staff cost a lot and we only received a fraction of the value. Our sofas which were supposidly to be wrapped in plastic, which they were in Boksburg, arrived with oil stains and rips. An invertor which was packed into a wooden crate in Boksburg arrived smashed with acid leaking from the batteries. After long arguments with the insurer they agreed to repalace the invertor. I would warn others about using this company. If they do be careful to watch the packers roaming around your home. There were lots of them and only 2 of us. Check what they leave with. Do not trust their promise that they can take and look after your plants, they don't. Check the small print on the insurance or try your own insurance. They did pay to replace the invertor, eventually. As the damage was caused by their employees negligence, it should not have been paid for by the insurance policy I had taken out. Very disappointed by this shoddy service.

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Elliott is Amazing's replyOfficial

03 Jun 2022, 13:50

Dear Carol Receipt of your complaint on Hellopeter is acknowledged with thanks. Regarding the damages sustained to your consignment, it is important to note the very nature of household furniture and effects, with the many varying shapes and sizes, provides INHERENT RISKS which, despite the care and attention devoted by our people to the handling of our customers’ possessions, cannot be eliminated. There is not one removal organisation anywhere in the world that has found a successful formula for the elimination of the risk of damage. Elliott is proud of the reputation we have established for excellence of service but, even we must admit that damage does sometimes occur. Because of this, it is standard practice for removal contractors, not only in South Africa but in most countries, to accept nominal liability for damage or loss and to offer the facility of all-risk insurance protection at an additional charge. Whilst you did arrange all-risk insurance on your consignment through Elliott, you neglected to declare your higher value items separately from the same but lower value items. Your lounge suite covers which unfortunately arrived torn and dirty at the delivery point were replaced by Elliott’s insurance. Based on our investigation, it is most likely your lounge suite covers were damaged at the delivery point trying to deliver your lounge suite through a doorway that was too narrow. Your Invertor which was correctly packed and crated by Elliott at the collection point also sustained damage during transit. Whilst you neglected to insure this item, Elliott paid you out R14 499.00 for this uninsured item which you neglected to mention. This was done as a gesture of goodwill and in the interests of good customer relations. Of course, there is no excuse for the fact that your full expectations of our service were not met. You may rest assured, however, that this matter has been treated by us with the utmost gravity in our sincere determination to prevent repetition and to provide only the very best possible service for our customers. I would like to take this opportunity of thanking you for having used the services of Elliott and to wish you great joy, happiness and success living in your new home. With best wishes, Sincerely, Brad Barker COO

Elliott is Amazing's reply03 Jun 2022, 13:50

Official