Poor Service Elliot Mobility
I sent my bike to Cape Town with them and they damaged the frame. I suggest anyone sending there bike with them make sure they box it front of you. They damaged the top tube and bottom tube probably lay it against other bikes. It is an expensive bike that is now damaged. I do not recommend them at all and will not be using the again. Poor Poor service
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Replies (5)0
Replies (5)
Elliott is Amazing's replyOfficial
26 Mar 2020, 11:59Receipt of your message on HelloPeter.com is acknowledged with thanks.
I am fully aware of the issue you had with your bicycle transportation. Surprisingly, you are the only customer out of 800 that has alleged damage to your bicycle. Every other bicycle was delivered in perfect condition. From the details provided to me, it is highly unlikely that the bicycle was damaged by Elliott. In fact we had the minor scratches on the top tube buffed out for you free of charge. It was only after the bicycle was returned to you that you noticed chip marks underneath the bottom tube. This in our opinion is due to normal wear and tear.
Your accusations are extremely unfair and we dispute the fact that the service was poor.
Warm regards
Charles Luyckx
CEO
I am fully aware of the issue you had with your bicycle transportation. Surprisingly, you are the only customer out of 800 that has alleged damage to your bicycle. Every other bicycle was delivered in perfect condition. From the details provided to me, it is highly unlikely that the bicycle was damaged by Elliott. In fact we had the minor scratches on the top tube buffed out for you free of charge. It was only after the bicycle was returned to you that you noticed chip marks underneath the bottom tube. This in our opinion is due to normal wear and tear.
Your accusations are extremely unfair and we dispute the fact that the service was poor.
Warm regards
Charles Luyckx
CEO
Elliott is Amazing's reply26 Mar 2020, 11:59
Official
Receipt of your message on HelloPeter.com is acknowledged with thanks.
I am fully aware of the issue you had with your bicycle transportation. Surprisingly, you are the only customer out of 800 that has alleged damage to your bicycle. Every other bicycle was delivered in perfect condition. From the details provided to me, it is highly unlikely that the bicycle was damaged by Elliott. In fact we had the minor scratches on the top tube buffed out for you free of charge. It was only after the bicycle was returned to you that you noticed chip marks underneath the bottom tube. This in our opinion is due to normal wear and tear.
Your accusations are extremely unfair and we dispute the fact that the service was poor.
Warm regards
Charles Luyckx
CEO
I am fully aware of the issue you had with your bicycle transportation. Surprisingly, you are the only customer out of 800 that has alleged damage to your bicycle. Every other bicycle was delivered in perfect condition. From the details provided to me, it is highly unlikely that the bicycle was damaged by Elliott. In fact we had the minor scratches on the top tube buffed out for you free of charge. It was only after the bicycle was returned to you that you noticed chip marks underneath the bottom tube. This in our opinion is due to normal wear and tear.
Your accusations are extremely unfair and we dispute the fact that the service was poor.
Warm regards
Charles Luyckx
CEO
's updateReviewer Update
26 Mar 2020, 12:10Dear Charles Luyckx,
The bicycle was never returned to me and is still at the repairman your company sent it to. I noticed this when I went to collect it and this is when I informed your company who refused to take responsibility for this. I have sent the pictures to Brad and if you think those scratches are from normal where and tear then so be it. I think this is very unacceptable from your team. I have always used you in the past and have been a good client over the past number of years. I have never pulled a stunt as I can pay for it myself not a problem.The issue is the principle of the matter here. Ask your people to box the bikes in front of the clients in future so you do not have this problem. You can dispute it all you want this is still very poor service on your teams behalf. Please get the correct story from your team in future as I still have not had my bike back since it left Cape Town.
The bicycle was never returned to me and is still at the repairman your company sent it to. I noticed this when I went to collect it and this is when I informed your company who refused to take responsibility for this. I have sent the pictures to Brad and if you think those scratches are from normal where and tear then so be it. I think this is very unacceptable from your team. I have always used you in the past and have been a good client over the past number of years. I have never pulled a stunt as I can pay for it myself not a problem.The issue is the principle of the matter here. Ask your people to box the bikes in front of the clients in future so you do not have this problem. You can dispute it all you want this is still very poor service on your teams behalf. Please get the correct story from your team in future as I still have not had my bike back since it left Cape Town.
's update26 Mar 2020, 12:10
Reviewer Update
Dear Charles Luyckx,
The bicycle was never returned to me and is still at the repairman your company sent it to. I noticed this when I went to collect it and this is when I informed your company who refused to take responsibility for this. I have sent the pictures to Brad and if you think those scratches are from normal where and tear then so be it. I think this is very unacceptable from your team. I have always used you in the past and have been a good client over the past number of years. I have never pulled a stunt as I can pay for it myself not a problem.The issue is the principle of the matter here. Ask your people to box the bikes in front of the clients in future so you do not have this problem. You can dispute it all you want this is still very poor service on your teams behalf. Please get the correct story from your team in future as I still have not had my bike back since it left Cape Town.
The bicycle was never returned to me and is still at the repairman your company sent it to. I noticed this when I went to collect it and this is when I informed your company who refused to take responsibility for this. I have sent the pictures to Brad and if you think those scratches are from normal where and tear then so be it. I think this is very unacceptable from your team. I have always used you in the past and have been a good client over the past number of years. I have never pulled a stunt as I can pay for it myself not a problem.The issue is the principle of the matter here. Ask your people to box the bikes in front of the clients in future so you do not have this problem. You can dispute it all you want this is still very poor service on your teams behalf. Please get the correct story from your team in future as I still have not had my bike back since it left Cape Town.
Elliott is Amazing's replyOfficial
26 Mar 2020, 12:36My apologies, I was under the impression that the bicycle was returned to you.
In any event, I have spoken to Brad at length who has personally managed the transportation for the Cycle Tour for 15 years and is a cyclist himself and there is absolutely no way your bicycle was damaged by our company. I'm sorry you feel that we have provided poor service - this is not the case with the other 799 customers who were delighted with our service. You have indicated that you were happy with our service in the past so, I'm dismayed that your feelings have changed.
In fact, we are very proud of our reputation for being the service provider of choice for the Cycle Tour, having moved over 15 000 bicycles over a 15 year period and this, is testament to the world class service we provide.
In any event, I have spoken to Brad at length who has personally managed the transportation for the Cycle Tour for 15 years and is a cyclist himself and there is absolutely no way your bicycle was damaged by our company. I'm sorry you feel that we have provided poor service - this is not the case with the other 799 customers who were delighted with our service. You have indicated that you were happy with our service in the past so, I'm dismayed that your feelings have changed.
In fact, we are very proud of our reputation for being the service provider of choice for the Cycle Tour, having moved over 15 000 bicycles over a 15 year period and this, is testament to the world class service we provide.
Elliott is Amazing's reply26 Mar 2020, 12:36
Official
My apologies, I was under the impression that the bicycle was returned to you.
In any event, I have spoken to Brad at length who has personally managed the transportation for the Cycle Tour for 15 years and is a cyclist himself and there is absolutely no way your bicycle was damaged by our company. I'm sorry you feel that we have provided poor service - this is not the case with the other 799 customers who were delighted with our service. You have indicated that you were happy with our service in the past so, I'm dismayed that your feelings have changed.
In fact, we are very proud of our reputation for being the service provider of choice for the Cycle Tour, having moved over 15 000 bicycles over a 15 year period and this, is testament to the world class service we provide.
In any event, I have spoken to Brad at length who has personally managed the transportation for the Cycle Tour for 15 years and is a cyclist himself and there is absolutely no way your bicycle was damaged by our company. I'm sorry you feel that we have provided poor service - this is not the case with the other 799 customers who were delighted with our service. You have indicated that you were happy with our service in the past so, I'm dismayed that your feelings have changed.
In fact, we are very proud of our reputation for being the service provider of choice for the Cycle Tour, having moved over 15 000 bicycles over a 15 year period and this, is testament to the world class service we provide.
's updateReviewer Update
26 Mar 2020, 14:05I thank you for your response but unfortunately there will always be those that disagree with your world class service.
I however have taken this one on the chin and will be moving on.
I ask you as I have stated already to box your bikes in front of your clients and not hang them on racks so you do not have this issue again.
Hopefully you can get back to 800 customers who will be delighted with your service and not 799.
I however have taken this one on the chin and will be moving on.
I ask you as I have stated already to box your bikes in front of your clients and not hang them on racks so you do not have this issue again.
Hopefully you can get back to 800 customers who will be delighted with your service and not 799.
's update26 Mar 2020, 14:05
Reviewer Update
I thank you for your response but unfortunately there will always be those that disagree with your world class service.
I however have taken this one on the chin and will be moving on.
I ask you as I have stated already to box your bikes in front of your clients and not hang them on racks so you do not have this issue again.
Hopefully you can get back to 800 customers who will be delighted with your service and not 799.
I however have taken this one on the chin and will be moving on.
I ask you as I have stated already to box your bikes in front of your clients and not hang them on racks so you do not have this issue again.
Hopefully you can get back to 800 customers who will be delighted with your service and not 799.
Elliott is Amazing's replyOfficial
26 Mar 2020, 14:15Thank you for your suggestion which I will discuss with Brad.
Elliott is Amazing's reply26 Mar 2020, 14:15
Official
Thank you for your suggestion which I will discuss with Brad.