EM
Eleacia M

1 reviews | Active since May 2022

26 May 2022, 08:07

Pathetic service

Worst I have ever seen in the industry - my household goods arrived wrecked in UK and are destroyed, more than 75% damage.

The way you have violated my privacy and personal belongings with open boxes and clothes hanging out is DISGUSTING AND DISRESPECTFUL. Broken items split wood etc. It is major disrespectful , I trusted you with my goods as relocation is a major step for anyone. I have never seen such damage in a move in my life and I have moved plenty times in my life.

In February when items were packed they loaded it into a temporary container as supposedly there was not any containers available, thus I was not the one to lock the container to be unlocked at destination. Thus goods were damaged in transit when arrived at destination. I find it very unprofessional to blame different parties. You were part of the supply chain and unless you can provide evidence contrary of the above you contributed to the many unnecessary handling of my designer furniture.

I would definitely not recommend their services to anyone. Plenty photos can be shared on request.

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Replies (1)
Elliott is Amazing
Elliott is Amazing's reply11 Oct 2022, 08:16
Official
Hi Eleacia, 

Thank you review, we highly appreciate it. Apologies for the late response, we are ensuring we focus on our Hello Peter reviews as a top priority in our new marketing strategy. 

We have made a lot of changes  and we are working back in history to review and acknowledge our customers dissatisfaction. We sincerely apologies for this lack of support you did receive, we are working timeously on ensuring we continue to build a better brand that focus is on customer satisfaction. 

Thank you again for bringing this to our attention.