YJ
Yolinda J
1 reviews | Active since Dec 2020
23 Dec 2020, 09:24
Neglegence!!!!!
After contacting Elliotts numerous times re dropping our tv set. The lady in charge of their insurance said, the were not going to do anything about ut cause "accidents happen".. R15 000.00 further "accidents happen", no tv... Very dissappointing......
Helpful (0)
Replies (1)0
Replies (1)
Elliott is Amazing's replyOfficial
23 Dec 2020, 13:21Dear Yolinda
Receipt of your complaint on Hellopeter.com is acknowledged with thanks. The very nature of household furniture and effects, with the many varying shapes and sizes, provides INHERENT RISKS which, despite the care and attention devoted by our people to the handling of our customers' possessions, cannot be eliminated. There is not one removal organization anywhere in the world that has found a successful formula for the elimination of the risk of damage.
ELLIOTT is proud of the reputation we have established for EXCELLENCE of service but, even we have to admit that damage does sometimes occur. Because of this, it is standard practice for removal contractors, not only in South Africa but in most other countries, to accept nominal liability for damage or loss and to offer the facility of all-risk insurance protection at an additional charge.
Despite Elliott strongly advising you to insure your consignment against all insurable risks during packing and moving for their full replacement value at destination, you elected NOT to insure your consignment through Elliott and thereby, elected to carry the risk of damage yourself.
Of course, there is no excuse for the fact that your full expectations of our service were not met and I have no hesitation in conveying to you our most sincere apologies for the inconvenience caused. You may rest assured, however, that this matter has been treated by us with the utmost gravity in our sincere determination to prevent repetition and to provide only the very best possible service for our customers.
I would like to take this opportunity to thank you for having used the services of Elliott and to wish you a wonderful festive season.
With best wishes,
Sincerely,
Brad Barker
COO
Receipt of your complaint on Hellopeter.com is acknowledged with thanks. The very nature of household furniture and effects, with the many varying shapes and sizes, provides INHERENT RISKS which, despite the care and attention devoted by our people to the handling of our customers' possessions, cannot be eliminated. There is not one removal organization anywhere in the world that has found a successful formula for the elimination of the risk of damage.
ELLIOTT is proud of the reputation we have established for EXCELLENCE of service but, even we have to admit that damage does sometimes occur. Because of this, it is standard practice for removal contractors, not only in South Africa but in most other countries, to accept nominal liability for damage or loss and to offer the facility of all-risk insurance protection at an additional charge.
Despite Elliott strongly advising you to insure your consignment against all insurable risks during packing and moving for their full replacement value at destination, you elected NOT to insure your consignment through Elliott and thereby, elected to carry the risk of damage yourself.
Of course, there is no excuse for the fact that your full expectations of our service were not met and I have no hesitation in conveying to you our most sincere apologies for the inconvenience caused. You may rest assured, however, that this matter has been treated by us with the utmost gravity in our sincere determination to prevent repetition and to provide only the very best possible service for our customers.
I would like to take this opportunity to thank you for having used the services of Elliott and to wish you a wonderful festive season.
With best wishes,
Sincerely,
Brad Barker
COO
Elliott is Amazing's reply23 Dec 2020, 13:21
Official
Dear Yolinda
Receipt of your complaint on Hellopeter.com is acknowledged with thanks. The very nature of household furniture and effects, with the many varying shapes and sizes, provides INHERENT RISKS which, despite the care and attention devoted by our people to the handling of our customers' possessions, cannot be eliminated. There is not one removal organization anywhere in the world that has found a successful formula for the elimination of the risk of damage.
ELLIOTT is proud of the reputation we have established for EXCELLENCE of service but, even we have to admit that damage does sometimes occur. Because of this, it is standard practice for removal contractors, not only in South Africa but in most other countries, to accept nominal liability for damage or loss and to offer the facility of all-risk insurance protection at an additional charge.
Despite Elliott strongly advising you to insure your consignment against all insurable risks during packing and moving for their full replacement value at destination, you elected NOT to insure your consignment through Elliott and thereby, elected to carry the risk of damage yourself.
Of course, there is no excuse for the fact that your full expectations of our service were not met and I have no hesitation in conveying to you our most sincere apologies for the inconvenience caused. You may rest assured, however, that this matter has been treated by us with the utmost gravity in our sincere determination to prevent repetition and to provide only the very best possible service for our customers.
I would like to take this opportunity to thank you for having used the services of Elliott and to wish you a wonderful festive season.
With best wishes,
Sincerely,
Brad Barker
COO
Receipt of your complaint on Hellopeter.com is acknowledged with thanks. The very nature of household furniture and effects, with the many varying shapes and sizes, provides INHERENT RISKS which, despite the care and attention devoted by our people to the handling of our customers' possessions, cannot be eliminated. There is not one removal organization anywhere in the world that has found a successful formula for the elimination of the risk of damage.
ELLIOTT is proud of the reputation we have established for EXCELLENCE of service but, even we have to admit that damage does sometimes occur. Because of this, it is standard practice for removal contractors, not only in South Africa but in most other countries, to accept nominal liability for damage or loss and to offer the facility of all-risk insurance protection at an additional charge.
Despite Elliott strongly advising you to insure your consignment against all insurable risks during packing and moving for their full replacement value at destination, you elected NOT to insure your consignment through Elliott and thereby, elected to carry the risk of damage yourself.
Of course, there is no excuse for the fact that your full expectations of our service were not met and I have no hesitation in conveying to you our most sincere apologies for the inconvenience caused. You may rest assured, however, that this matter has been treated by us with the utmost gravity in our sincere determination to prevent repetition and to provide only the very best possible service for our customers.
I would like to take this opportunity to thank you for having used the services of Elliott and to wish you a wonderful festive season.
With best wishes,
Sincerely,
Brad Barker
COO