Missing and broken items as part of move

In the middle of December I used Elliot Mobility to move from Lenasia to Centurion. Clear instructions were given on items to be moved. When my goods arrived in Centurion items that were not supposed be moved were moved. In addition items were broken and a specific item went missing during the move and one item went missing when they unloaded in Centurion. Elliot are shirking responsibility and are saying these items were packed and want me to pay for lie detector tests which I find ridiculous. I find the manner in which this has been handled is very poor and leaves me with a bad taste in my mouth. Inwould be loathe to use Elliot again for a move. One would think that Such a large company would deal more effectively with customer complaints.