Horrible moving company

<div>What a horrible experience!&nbsp;</div><div>&nbsp;</div><div>It has been such a painful experience from the beginning to the end, what is suppose to be a new happy day in our new home in Botswana was ruined by this Company, so much has happened that I am only going to give some notes, but I hope people who read this will think twice before considering this Company:</div><div>&nbsp;</div><div>1. Requesting a quote&nbsp;</div><div>They came out didn't take everything into account, gave a wrong quote without adding insurance and send it with out our request for my husband's work for payment.</div><div>After numerous phone calls, emails and they finally got the quote ready with insurance.&nbsp;</div><div>&nbsp;</div><div>2. 1st day of packing</div><div>They came about an hour late. I personally explained to the manager of the Packers that we paid for extra protection and that all the wooden cabinets had to be wrapped. I personally showed the packer in my son's room his laptop and in my daughters room her small tablet (which is now lost).&nbsp;</div><div>&nbsp;</div><div>3. Second day and loading day</div><div>They ended up being again late, this time more than an hour. They started packing very slowly and talking and being on cellphones constantly. We thought that they will be only loading the next day so we were patient not wanting to constantly moane cause they are dealing with your belongings. Eventually I got a bit irritated because they suddenly had to be finished packing and loading. So they were packing and loading at the same time. They didn't give us time to check what was being loaded, stuff went to the truck without stickers. They packed so wildly, I went to the truck outside and after my husband's company paid for extra protection&nbsp; and after I asked they ignored our request for extra protection and just put expensive furniture on the truck with merely a little blanked wrapped around it with corners sticking out. They packed until 7 that night. Our neighbours saw their packing skills and said on the spot they will never use this company. &nbsp;</div><div>&nbsp;</div><div>Atleast the packers were very friendly though , we bought them food and cooldrinks every day, none did we know that they would be stabbing us in the back.</div><div>&nbsp;</div><div>4. Delivery</div><div>&nbsp;</div><div>Our furniture&nbsp; was sent to storage for a while, we requested a delivery date.&nbsp; Upon delivery they started packing out and we were shocked and saddened by what we saw;</div><div>&nbsp;</div><div>Kids bed broken and missing parts</div><div>TV cabinet - scratched and broken</div><div>Small book rack - dented</div><div>Big Bookcase- dented</div><div>Potjie pot - missing</div><div>Two front mats - missing</div><div>Laptop - missing</div><div>Tablet - missing</div><div>Two seater leather lounge Suite- big cut&nbsp;</div><div>Lamp shade - broken and stuffed in box&nbsp;</div><div>Dart Board- cratches and dented</div><div>&nbsp;</div><div>Wet and dry Vacuum cleaner&nbsp; - broken so badly, we had to buy a new one. Unfortunately we couldn't claim this because we forgot to add this on the insurance, but now it doesn't really matter they probably would have given us R200 to replace it.</div><div>&nbsp;</div><div>After we took this up with the insurance of the company - they offered to pay R4 649.50 for all the damage.</div><div>&nbsp;</div><div>They said they would do a polygraph on the packers for the missing items but in the end used an excuse that it could have been packed into personal boxes we packed. We had no personal boxes that we packed, and how could I have showed them the items if the were packed??? We have requested that they now provide us with the polygraph.</div><div>&nbsp;</div><div>This company made my husband company pay R15 000 for insurance to cover our belongings but don't want to acknowledge when they are wrong.&nbsp;</div><div>&nbsp;</div><div>You take great care to look after your furniture and this company doesnt care if they cratch, dent or loose your stuff. They take absolutely no responsibility for their staffs behaviour. This company just don't care. In the beginning they give you a packing booklet how they are suppose to pack. Believe me they don't pack as per the booklet at all, very little is properly wrapped.&nbsp; My husband's company paid almost R86 000.00 for this move to Botswana.</div><div>&nbsp;</div><div>I cut my finger when I took out glass which was just broken and left. I asked them to please extra wrap my grandmother's two big seashells, they were just placed in a box as is.</div><div>&nbsp;</div><div>Bathroom stuff was packed with kitchen stuff. Room stuff was packed in garage stuff. The boxes were total caose.</div><div>&nbsp;</div><div>&nbsp;</div><div>My husband's company moves people all over the world, I still need to do my review to the company. I will be doing this in more detail, so that this company should not be considered as an option in the future.&nbsp;</div><div>&nbsp;</div><div>In the end you work hard to be able to buy furniture and you keep it in good order then this company comes without a care to just destroy and not take responsibility for their actions.</div><div>&nbsp;</div><div>We have not accepted their offer and will keep updated with the proceedings ....</div><div>&nbsp;</div>