1 reviews | Active since Aug 2011
Goods damaged
We used Elliots services 3rd May which was during lockdown and we were given that short period to move our goods. being lockdown the goods couldnt be sent to johannesburg and was stored in their warehouse. Our goods were on a trailer and would be moved to a truck in order to be tranported to Johannesburg.
I was immensely disappointed when our goods eventually arrived to find the one leg of the table completely broken off. the other 2 were removed, 1 was still on and the one was broken.
we are extremely disappointed and are yet to unpack all our boxes until we move into our home.
when the table left our premises all was fine and alec and his team were present. what happened in transit is beyond me as to how it broke off the way it did.
i am very unhappy about this and pray that everything else is still in tact.
Receipt of your complaint on Hellopeter.com is acknowledged with thanks. You will appreciate my disappointment to learn of the damage to your table leg that occurred in transit. The very nature of household furniture and effects, with the many varying shapes and sizes, provides INHERENT RISKS which, despite the care and attention devoted by our people to the handling of our customer's possessions, cannot be eliminated. There is not one removal organisation anywhere in the world that has found a successful formula for the elimination of the risk of damage.
Elliott is proud of the reputation we have established for excellence of service but, even we have to admit that damage does sometimes occur. Because of this, it is standard practice for removal contractors, not only in South Africa but in most other countries, to accept nominal liability for damage or loss and to offer the facility of all-risk insurance protection at an additional charge.
Of course, there is no excuse for the fact that your full expectations of our service were not met and I have no hesitation in conveying to you our most sincere apologies for the inconvenience caused.
With best wishes,
Sincerely,
Brad Barker
CEO
Receipt of your complaint on Hellopeter.com is acknowledged with thanks. You will appreciate my disappointment to learn of the damage to your table leg that occurred in transit. The very nature of household furniture and effects, with the many varying shapes and sizes, provides INHERENT RISKS which, despite the care and attention devoted by our people to the handling of our customer's possessions, cannot be eliminated. There is not one removal organisation anywhere in the world that has found a successful formula for the elimination of the risk of damage.
Elliott is proud of the reputation we have established for excellence of service but, even we have to admit that damage does sometimes occur. Because of this, it is standard practice for removal contractors, not only in South Africa but in most other countries, to accept nominal liability for damage or loss and to offer the facility of all-risk insurance protection at an additional charge.
Of course, there is no excuse for the fact that your full expectations of our service were not met and I have no hesitation in conveying to you our most sincere apologies for the inconvenience caused.
With best wishes,
Sincerely,
Brad Barker
CEO