NR
Nicci R

1 reviews | Active since Apr 2024

10 Apr 2024, 08:45

Elliotts amazing left hands

<div>After looking at 5 transport companies to relocate from Cape Town to Durban, I chose Elliott, because the rep was both professional and thorough. My experience was terrible. I packed some of my own boxes, which was personal items. Whilst I was packing, I was told by one of the packers that my box was too small and I must move my items to another box. I said I would do that. When I came back into my room after going to the toilet, he was already packing my items into another box. I told him to leave it. But as I later found out..too late. He new what was in the box. The second occurrence was two boxes in my office, again personal items, which were sealed boxes. They had opened them and I ask what are you doing. They rep**** repacking them. I said you could have put the boxes into your box without opening them. They were full of my small silver items. My other box that disappeared, was a box that they packed from my dining room again all my inherited silverware, including antique candlestick holders and a tea service. 7 days later when I had moved to Durban, I was getting anxious, and started looking for my silverware, amongst other items. They were ******. Along with two cell phones, which were in the first box. These items, apart from the cell phones are irreplaceable. They were from my grans collection and my mother-in-laws inheritance. I reported it to the ops manager, who said this has never happened before. He was supposed to interrogate his staff. Noone came back to me after my fourth call. My sister and I unwrapped the boxes. I am sure this incident happened in Cape Town. It has been reported to the police. I only hope this doesn't happen to you.</div>

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Replies (3)
Elliott is Amazing
Elliott is Amazing's reply10 Apr 2024, 12:34
Official
Dear Nicci

Receipt of your complaint on Hellopeter.com is acknowledged with thanks. You will appreciate my dismay and disappointment to learn of your unhappiness with Elliott. Please allow me to conduct a thorough investigation into your complaint.

Theft by our Elliott staff is never tolerated, and we will not hesitate to conduct polygraph tests on our crew and take disciplinary action against anyone found to be involved should there be sufficient evidence.   

Of course, there is no excuse for the fact that your full expectations of our service were not met and I have no hesitation in conveying to you our most sincere apologies for the inconvenience caused. You may rest assured, however, that this matter will be treated by us with the utmost gravity in our sincere determination to prevent repetition and to provide only the very best possible service for our customers. 

With best wishes,

Sincerely,

Brad Barker
COO 
NR
Nicci R's update10 Apr 2024, 13:23
Reviewer Update
Thank you Brad.

I will await your investigation.

Regards
Elliott is Amazing
Elliott is Amazing's reply10 Apr 2024, 13:57
Official
Dear Nicci

I will be in touch as soon as I have more information available.

Kind regards,

Brad