ELLIOTT IS DEFINITELY NOT AMAZING!

I would like to express my absolute disgust and disappointment with the quality of service from Elliott Mobility in Durban, South Africa. In April 2017 I stored my higher valued goods with Elliott mobility in so-called "controlled storage conditions" because I was moving abroad for a temporary assignment. Those higher valued goods consisted of appliances and furniture. In June 2021, just over 4 years later, I returned to South Africa and requested redelivery of my goods from storage. To my shock and dismay, I found issues with most of those stored items. My refrigerator had internal and external damage, the television sound had somehow deteriorated, and the headboard had become significantly discoloured. My exquisite full leather lounge set which was only used for 8 months before storage with Elliott looked like it was 20 years old, that is, faded, had physical abrasion and mould. This is evidence of damp storage conditions. Last but not least, my plasma unit had WOODBORERS. Yes, believe it, I said WOODBORERS!!! The plasma unit was hollow on the left side. When I approached Elliott Mobility with my concerns, they were apologetic and sympathetic but not willing to take any action to assist. Their insurance assessor/representative was arrogant and the only thing he was very clear about was that Elliott had no liability. Apparently damage to one’s belongings was part of the business! My insurance company refused to pay for the plasma unit as they don't cover woodborer attack. I approached Elliott Mobility again hoping for some goodwill on their part since I was a loyal customer for over 4 years. After all, them having woodborers on their premises was no fault of mine. Of course they never admitted this; their pompous insurance representative tried to feed me nonsense about dormant woodborers which is ludicrous and laughable! I have yet to hear a logical explanation of how woodborers got into my furniture whilst under the care of Elliott for 4+ years. One of the Elliott managers did tell me that woodborers being in my furniture was a big concern for them. Anyway, I had to throw my beautiful plasma unit out without any compensation, which was gut wrenching and painful. To add insult to injury a few weeks later another item (headboard),also stored by Elliott, was found to have woodborers and had to be discarded. To this day I have not heard from Elliott Mobility regarding the damages. I guess after Elliott extract the monthly premiums from the customer (in my case, 4+ years worth) and redeliver their goods with their pockets full, they forget about that customer because he/she is history. This is my personal experience, and from that experience I can now conclude that this is how Elliott do business. I therefore categorically disagree with the Elliott logo and I say the opposite: ELLIOTT IS DEFINITELY NOT AMAZING! I absolutely regret using them and I will have to live with that regret! If the need arises again I will do more research and select a reputable company who can take adequately care of precious goods entrusted to them. A company who will return them in the same way they received them, or take responsibility when they are responsible for damaging them as a gesture of goodwill, not hide behind flawed policies.