RL
Rich L
1 reviews | Active since Feb 2019
21 Oct 2022, 08:34
Elliot charging more than quoted while goods in transit.
I went with Elliot for shipping my goods from South Africa to Australia (despite the fact that their quote for the job was higher than that of several other companies I contacted), based largely on the fact that some of the cheaper companies I contacted are reported to request more money than quoted while your goods are in transit, only to experience Elliot doing exactly the same thing, when they requested a further R5,000 just before my goods arrived in Australia!
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Elliott is Amazing's replyOfficial
21 Oct 2022, 09:22Good day Mr Lindie,
Thank you for bringing your complaint to our attention, we do appreciate all forms of feedback.
With regards to your move, I have investigated your complaint with the head of our Cape Town branch, and he confirmed that the reason for this increase was only based on the exchange rate change from the time of quotation to shipment.
Unfortunately this is something out of Elliott's control as it is the only reason for your pricing change.
I do hope you understand this situation, however please reach out directly to me should you wish to discuss further in detail - ***
Kind regards,
Jasmine Bronson
Marketing Executive
Thank you for bringing your complaint to our attention, we do appreciate all forms of feedback.
With regards to your move, I have investigated your complaint with the head of our Cape Town branch, and he confirmed that the reason for this increase was only based on the exchange rate change from the time of quotation to shipment.
Unfortunately this is something out of Elliott's control as it is the only reason for your pricing change.
I do hope you understand this situation, however please reach out directly to me should you wish to discuss further in detail - ***
Kind regards,
Jasmine Bronson
Marketing Executive
Elliott is Amazing's reply21 Oct 2022, 09:22
Official
Good day Mr Lindie,
Thank you for bringing your complaint to our attention, we do appreciate all forms of feedback.
With regards to your move, I have investigated your complaint with the head of our Cape Town branch, and he confirmed that the reason for this increase was only based on the exchange rate change from the time of quotation to shipment.
Unfortunately this is something out of Elliott's control as it is the only reason for your pricing change.
I do hope you understand this situation, however please reach out directly to me should you wish to discuss further in detail - ***
Kind regards,
Jasmine Bronson
Marketing Executive
Thank you for bringing your complaint to our attention, we do appreciate all forms of feedback.
With regards to your move, I have investigated your complaint with the head of our Cape Town branch, and he confirmed that the reason for this increase was only based on the exchange rate change from the time of quotation to shipment.
Unfortunately this is something out of Elliott's control as it is the only reason for your pricing change.
I do hope you understand this situation, however please reach out directly to me should you wish to discuss further in detail - ***
Kind regards,
Jasmine Bronson
Marketing Executive