1 reviews | Active since Sept 2021
DON'T GO NEAR THIS COMAPY!!!!!
I would have given it minus 5 stars if I could. Although they knew where I lived from the start and supposedly worked out my quote based on that, their partner company in the UK (that did my off-loading of my container) charged me over R40 000 extra because my property was supposedly inaccessible and they had to pay port charges. Then the UK company also charged me to collect the empty boxes from my house (£180)!!!!. Although I was quoted on my goods being unpacked, NO unpacking took place - the corresponding UK company just dumped things down and left me to unpack all the boxes myself. Elliott Mobility broke the legs off my very expensive patio table due to their sub-standard packing. What is more they broke several other things due to their packing that was not up to standard and a Dolce & Cabana handbag and a couple of designer dresses mysteriously disappeared in the move. When I repeatedly complained I was merely referred to their insurer - no offer of compensating me for the huge extra cost of the move was made. They refused to accept responsibility and merely referred me to the fine print of their contract. Shocking treatment (I cannot call this service)!!!
Receipt of your complaint on Hellopeter.com is acknowledged with thanks because we believe it is vitally important for us to LISTEN to our customers.
Detailed records are kept by us of all non-conformances (i.e. customers with any form of dissatisfaction, either minor or major) and I am proud to say that currently, out of 100 customers, on average only slightly more than one has any form of dissatisfaction. This, by world standards in our industry, is a remarkable performance.
In light of this, you will appreciate my dismay and disappointment to learn of your complaint.
Of course, there is no excuse for the fact that your full expectations of our service were not met and I have no hesitation in conveying to you our most sincere apologies for the inconvenience caused. You may rest assured, however, that this matter will be treated by us with the utmost gravity in our sincere determination to prevent repetition and to provide only the very best possible service for our customers.
However, should you require my personal involvement or attention to any matter, even at this late stage, please do not hesitate to contact me on +27 (0) 10 ***.
I would like to take this opportunity of thanking you for having used the services of Elliott and to wish you great joy, happiness and success living in the United Kingdom.
With best wishes,
Sincerely,
Brad Barker
COO
Receipt of your complaint on Hellopeter.com is acknowledged with thanks because we believe it is vitally important for us to LISTEN to our customers.
Detailed records are kept by us of all non-conformances (i.e. customers with any form of dissatisfaction, either minor or major) and I am proud to say that currently, out of 100 customers, on average only slightly more than one has any form of dissatisfaction. This, by world standards in our industry, is a remarkable performance.
In light of this, you will appreciate my dismay and disappointment to learn of your complaint.
Of course, there is no excuse for the fact that your full expectations of our service were not met and I have no hesitation in conveying to you our most sincere apologies for the inconvenience caused. You may rest assured, however, that this matter will be treated by us with the utmost gravity in our sincere determination to prevent repetition and to provide only the very best possible service for our customers.
However, should you require my personal involvement or attention to any matter, even at this late stage, please do not hesitate to contact me on +27 (0) 10 ***.
I would like to take this opportunity of thanking you for having used the services of Elliott and to wish you great joy, happiness and success living in the United Kingdom.
With best wishes,
Sincerely,
Brad Barker
COO
This is all *******!
This is all *******!
I am busy investigating your missing items and I will be in contact with you once I have completed my investigation.
With best wishes,
Sincerely,
Brad Barker
COO
I am busy investigating your missing items and I will be in contact with you once I have completed my investigation.
With best wishes,
Sincerely,
Brad Barker
COO