FL
Frederick L
1 reviews | Active since Jan 2021
26 Jan 2021, 08:58
Disgusting service from Elliott Mobility in Cape Town
After my relocation they left me with a lot of damage furniture and also damage my property and still have not repair the damage. Most unprofessional service I ever received. Shocking and the insurance department is shocking. Please stay away from Elliott as my experience from them is disgusting.
Helpful (0)
Replies (3)0
Replies (3)
Elliott is Amazing's replyOfficial
26 Jan 2021, 09:45Dear Frederick
Receipt of your complaint on Hellopeter.com is acknowledged with thanks. You will appreciate my dismay and disappointment to learn of your unhappiness with Elliott. Please allow me to conduct a thorough investigation with my Cape Town office and Insurance Department into your complaint before coming back to you.
Of course, there is no excuse for the fact that your full expectations of our service were not met and I have no hesitation in conveying to you our most sincere apologies for the inconvenience caused. You may rest assured, however, that this matter will be treated by us with the utmost gravity in our sincere determination to prevent repetition and to provide only the very best possible service for our customers.
With best wishes
Sincerely,
Brad Barker
COO
Receipt of your complaint on Hellopeter.com is acknowledged with thanks. You will appreciate my dismay and disappointment to learn of your unhappiness with Elliott. Please allow me to conduct a thorough investigation with my Cape Town office and Insurance Department into your complaint before coming back to you.
Of course, there is no excuse for the fact that your full expectations of our service were not met and I have no hesitation in conveying to you our most sincere apologies for the inconvenience caused. You may rest assured, however, that this matter will be treated by us with the utmost gravity in our sincere determination to prevent repetition and to provide only the very best possible service for our customers.
With best wishes
Sincerely,
Brad Barker
COO
Elliott is Amazing's reply26 Jan 2021, 09:45
Official
Dear Frederick
Receipt of your complaint on Hellopeter.com is acknowledged with thanks. You will appreciate my dismay and disappointment to learn of your unhappiness with Elliott. Please allow me to conduct a thorough investigation with my Cape Town office and Insurance Department into your complaint before coming back to you.
Of course, there is no excuse for the fact that your full expectations of our service were not met and I have no hesitation in conveying to you our most sincere apologies for the inconvenience caused. You may rest assured, however, that this matter will be treated by us with the utmost gravity in our sincere determination to prevent repetition and to provide only the very best possible service for our customers.
With best wishes
Sincerely,
Brad Barker
COO
Receipt of your complaint on Hellopeter.com is acknowledged with thanks. You will appreciate my dismay and disappointment to learn of your unhappiness with Elliott. Please allow me to conduct a thorough investigation with my Cape Town office and Insurance Department into your complaint before coming back to you.
Of course, there is no excuse for the fact that your full expectations of our service were not met and I have no hesitation in conveying to you our most sincere apologies for the inconvenience caused. You may rest assured, however, that this matter will be treated by us with the utmost gravity in our sincere determination to prevent repetition and to provide only the very best possible service for our customers.
With best wishes
Sincerely,
Brad Barker
COO
FL
Frederick L's updateReviewer Update
26 Jan 2021, 10:12Brad
See the move and claim number for your reference:
The claim number - C/29569
The move number - 402240
My contact people is Regan Bosch and Randall Florence.
Please let me know how we can resolve this damage.
FYI - Pieter Jean Le Grange did a great job in pitching the company and because of him I cancelled my relocation with Stattefords and went with Elliott.
I am highly disappointed with your service especially compared with my previous relocations with competitors in the market.
Keep in mind my line of work and the company relocate employees on a regular basis both local and internationally.
Hope we can resolve this ASAP.
See the move and claim number for your reference:
The claim number - C/29569
The move number - 402240
My contact people is Regan Bosch and Randall Florence.
Please let me know how we can resolve this damage.
FYI - Pieter Jean Le Grange did a great job in pitching the company and because of him I cancelled my relocation with Stattefords and went with Elliott.
I am highly disappointed with your service especially compared with my previous relocations with competitors in the market.
Keep in mind my line of work and the company relocate employees on a regular basis both local and internationally.
Hope we can resolve this ASAP.
FL
Frederick L's update26 Jan 2021, 10:12
Reviewer Update
Brad
See the move and claim number for your reference:
The claim number - C/29569
The move number - 402240
My contact people is Regan Bosch and Randall Florence.
Please let me know how we can resolve this damage.
FYI - Pieter Jean Le Grange did a great job in pitching the company and because of him I cancelled my relocation with Stattefords and went with Elliott.
I am highly disappointed with your service especially compared with my previous relocations with competitors in the market.
Keep in mind my line of work and the company relocate employees on a regular basis both local and internationally.
Hope we can resolve this ASAP.
See the move and claim number for your reference:
The claim number - C/29569
The move number - 402240
My contact people is Regan Bosch and Randall Florence.
Please let me know how we can resolve this damage.
FYI - Pieter Jean Le Grange did a great job in pitching the company and because of him I cancelled my relocation with Stattefords and went with Elliott.
I am highly disappointed with your service especially compared with my previous relocations with competitors in the market.
Keep in mind my line of work and the company relocate employees on a regular basis both local and internationally.
Hope we can resolve this ASAP.
Elliott is Amazing's replyOfficial
11 Oct 2022, 08:14 Hi Frederick,
Thank you review, we highly appreciate it. Apologies for the late response, we are ensuring we focus on our Hello Peter reviews as a top priority in our new marketing strategy.
We have made a lot of changes since 2019 and we are working back in history to review and acknowledge our customers dissatisfaction. We sincerely apologies for this lack of support you did receive in 2019, we are working timeously on ensuring we continue to build a better brand that focus is on customer satisfaction.
Thank you again for bringing this to our attention.
Elliott is Amazing's reply11 Oct 2022, 08:14
Official
Hi Frederick,
Thank you review, we highly appreciate it. Apologies for the late response, we are ensuring we focus on our Hello Peter reviews as a top priority in our new marketing strategy.
We have made a lot of changes since 2019 and we are working back in history to review and acknowledge our customers dissatisfaction. We sincerely apologies for this lack of support you did receive in 2019, we are working timeously on ensuring we continue to build a better brand that focus is on customer satisfaction.
Thank you again for bringing this to our attention.