JL
Jake L

1 reviews | Active since Aug 2014

23 Jan 2017, 10:10

Worst most arrogant installer ever!!! and horrible service from call center..

<p>After buying the box i had to phone twice to get them to book me an installer.. second time got ref no.. phoned them to confirm. great.. guy is late but on his way. eventually came to my house.. NOW .. needs voucher.. i left it at work.. told him i will fetch it within 30min.. he can start so long.. told me no. he will come back after 2 other installations.. drove to work and back. and waited... and waited.. phoned.. he doesn't answer.. at 6pm he answers.. no he'll come on saturday.. waited.. and waited.. phoned and phoned.. eventually answered his phone at 6pm.. no he will come on sunday 8am... waited and waited.. phoned and phoned.. still no answer.. its now monday.. i took leave to get this done.. wasted all that petrol to get the voucher.. his name is Senzo.. works around centurion, kempton park area. do not give this man anymore work.. he has no pride in his business.. </p>

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Replies (3)
Ellies/Elsat
Ellies/Elsat's reply23 Jan 2017, 13:21
Official

Ellies is a company that strives for customer satisfaction and we pride ourselves on our product and service.

We would like to apologise for your experience and will be in contact shortly to assist you with the required information to complete the installation.

Should there be anything I can assist with, please feel free to contact me

Kind regards,

Ellies

Ellies Call Centre & Customer Care

Tel: +27 (0)11 *** www.ellies.co.za

JL
Jake L's update23 Jan 2017, 16:07
Reviewer Update

Thank you. Got the phone call. lady was very friendly/helpfull. She understood my frustration and offered an alternative installer. Scheduled for tomorrow. will update again once installation is complete. My personal opinion.. an installer this bad should have his certificate to install revoked or suspended at least.. they are causing a bad name for the company.

JL
Jake L's update24 Jan 2017, 13:05
Reviewer Update

from bad to worse.. now they phone me again... oh sorry.. even though you bought the more expensive one to get a free intstallation.. we don't give free installations when you get openView.. ***????????????? Now i must take it back to where i bought it from and ask for them to install it... ***??

Who is going to sort this out??? its Ridiculous...