Worst customer service for installation

<p>We bought the new explorer 2 and included was the installation. I contacted ELLIES for installation. An installer contacted us. He arrived and looked at the existing installation and said it would be an additional R475 to connect the existing pvr as extra view. Within minutes he said he completed the installation. Looking at the roof, the old rusted dish was still on the roof with the old connections. He said he cannot fit the new dish because the gutter was in the way. We then asked if he did not install the new dish and smart LNB, he must give it to us, because we then want to use it for someone else. We gave the old decoder with the dish to someone else. He then installed the new dish and the gutter was suddenly not in the way. He did not install the smart LNB. Now since installation we cannot watch dstv with 0% signal and 0% quality. When we phone him to come and correct it, but he says he is too busy. Now 5 days without dstv we are not happy with the service. This is unacceptable.</p>