What pathetic service

We were told that there should be a 5 - 7 working day waiting period before our DSTV would be installed. We are now waiting for 9 working days. Could someone please explain to me why you are not following YOUR OWN policies?<br> On calling the call center I spoke to a very friendly Helen and a truly rude and disrespectful installer. Another installer was assigned to our case and I was told that the installation would be done on the 24th of March.<br> It is now the 25th of March and I am still waiting.<br> After numerous calls, an installer was at our premises but did not have the right equipment so he left. Now I am sitting with a paid product that I can not use. Yes, I have already paid for the installation to be done and no service was given.<br> Did not think that such pathetic service would come from such a big company. After I have sorted this situation out, with or without legal help, I would never in my life use or refer anyone to them.<br> Hope this gets sorted out according to YOUR OWN policies NOW