1 reviews | Active since Jan 2017
WARNING !!! Ellies surge Plug warrantee might not protect your appliances
<p><br /> <br />Please take great caution when buying an Ellies surge protection multi-plug,with R20 000 warranty .<br />On the side of the product it states that"Warranty only covers surge related damage directly through the 8way multi-plug"<br />When I reported the damages caused by a surge,here is what Ellies responded ,and I'm paraphrasing,,"your equipment has been damaged by temporary over voltage caused by loss of neutral or by a direct lightning strike both of this are not covered". <br />I included a screen shot of the original email sent by Ellies <br /> <br />So my experience is that Ellies could not honour their R20 000 warranty ,and I think it's really unfair .<br />Builders Warehouse consultant sold me the product clearly he does not know about the product because he said the warranty covers for lightning strikes and power surges, and that's very misleading.</p> <p>My appliances cost R14 000/R18 000 that I lost out on.<br /> I'm raising this dissatisfaction on this platform as my attempt to reach out to Ellies to see if we can come to a resolution that makes us both happy,if not<br />This are the steps I'm willing to take next...<br />1. Write to Builders warehouse and complain about the product and consultant who sold it to me .<br />2.Write To the customer service ombudsman,for advice.<br />3.Complain and inform people on Twitter and Facebook,(social media) about what the product doesn't do.<br />4.Contact radio station 702,Metro fm and Ukhozi fm.<br /> </p>
Good Day
Ellies is a company that strives for customer satisfaction and we pride ourselves on our product and service. An Ellies consultant will be in contact with you shortly to assist in discussing this matter with you further.
Should there be anything we can assist with, please feel free to contact us on ***.
Regards
Ellies
Good Day
Ellies is a company that strives for customer satisfaction and we pride ourselves on our product and service. An Ellies consultant will be in contact with you shortly to assist in discussing this matter with you further.
Should there be anything we can assist with, please feel free to contact us on ***.
Regards
Ellies
So Ellies called me today, I spoke to the lady by the name of Veloshni ,she said to me they would like to send technicians to my place of residence to inspect the wirings,I told her the house was extended and renovated and the old wirings were replaced around December.
She then said even so they would like to come and inspect the new wirings so that they can further assist me,I asked her how is that going to help me because there are new wirings now ,how do u reconcile the two,her response was "I dont know im not a technician.
Now why tell me about technician after I have raised this complain via Hellopetter, it's been over 40 days and only now.
I think they are looking for an excuse not to fix my appliances,and if that's the case I will take this complaint further.
So Ellies called me today, I spoke to the lady by the name of Veloshni ,she said to me they would like to send technicians to my place of residence to inspect the wirings,I told her the house was extended and renovated and the old wirings were replaced around December.
She then said even so they would like to come and inspect the new wirings so that they can further assist me,I asked her how is that going to help me because there are new wirings now ,how do u reconcile the two,her response was "I dont know im not a technician.
Now why tell me about technician after I have raised this complain via Hellopetter, it's been over 40 days and only now.
I think they are looking for an excuse not to fix my appliances,and if that's the case I will take this complaint further.
Good Day
We have fairly assessed your claim and based on the investigative findings your claim was respectfully declined, you were not happy with this outcome and in good faith we have attempted to assist you further by arranging a site visit at your convenience which you formally declined. We have also advised that the technicians would gladly explain any questions you may have had at the site visit and that it was irrelevant if your wiring was replaced but you have found no need in any of the possible solutions offered.
As you have formally declined any further assistance from us, please consider this matter officially resolved.
Regards
Ellies
Good Day
We have fairly assessed your claim and based on the investigative findings your claim was respectfully declined, you were not happy with this outcome and in good faith we have attempted to assist you further by arranging a site visit at your convenience which you formally declined. We have also advised that the technicians would gladly explain any questions you may have had at the site visit and that it was irrelevant if your wiring was replaced but you have found no need in any of the possible solutions offered.
As you have formally declined any further assistance from us, please consider this matter officially resolved.
Regards
Ellies
Ellies could not fix or replace my appliances as the warranty states.
Ellies only arranged for a site visit only after I complaint on this platform .
Caution!!! When buying an Ellies surge -plug ,note that it does not cover "surges caused by direct lightning strike or temporary over voltage caused by loss of neautral .So what does it cover ,I have no clue.
Conclusion ,Please make sure you have insurance or the appliances must have the manufacture warrantee,so that you don't end up like me .
Ellies could not fix or replace my appliances as the warranty states.
Ellies only arranged for a site visit only after I complaint on this platform .
Caution!!! When buying an Ellies surge -plug ,note that it does not cover "surges caused by direct lightning strike or temporary over voltage caused by loss of neautral .So what does it cover ,I have no clue.
Conclusion ,Please make sure you have insurance or the appliances must have the manufacture warrantee,so that you don't end up like me .