NW
Neil W

1 reviews | Active since Sept 2012

26 Jun 2018, 21:05

Unacceptable service to install DSTV after requested via various means.

Polokwane branch. I have via the website and an email to ********** booked for installation of my DSTV decoder. Although the Polokwane call centre did try to assist me with my booking and even gave me the number for the installer, the installer phone was not working and again after the call centre called him and informed him again of my number and email he did not call or even bothered to say that he will not make it to come and install. It's a full day and a half that have now lapsed.

0
Replies (1)
Ellies/Elsat
Ellies/Elsat's reply27 Jun 2018, 08:07
Official

Ellies is a company that strives for customer satisfaction and we pride ourselves on our product and service.

We would like to apologise for your experience and will be in contact shortly to assist you with the required information to complete the installation.

Should there be anything I can assist with, please feel free to contact me

Kind regards,

Ellies

Ellies Call Centre & Customer Care

Tel: +27 (0)11 *** www.ellies.co.za

Ellies is a company that strives for customer satisfaction and we pride ourselves on our product and service.

We would like to apologise for your experience and will be in contact shortly to assist you with the required information to complete the installation.

Should there be anything I can assist with, please feel free to contact me

Kind regards,

Ellies

Ellies Call Centre & Customer Care

Tel: +27 (0)11 *** www.ellies.co.za