1 reviews | Active since Oct 2015
Top Box out of order for 3 days!!!
Top Box (***) went out of order on Thursday, I could only access the information channel (channel 100) and no other channel. I initially attempted the activation process which popped up on the screen of the information channel and the message came back saying my box was activated but still i could not access any other other channels. Then I tried rebooting a few times, again no luck. I called the call centre 12 TIMES from my mobile p[hone between Thursday and today and all I have received are unhelpful, rude consultants and technicians, and I've even had one say to a colleague while I was holding \...sy is onbeskof, sy kan gaan baars\" The only agent who attempted to assist and even called me back to see if the box was working was Pamela, however the box still isn't working. I'm sure this isn't rocket science, they can reactivate the box, in the event they do not wish to, they can take their box back and refund me the R499 I purchased it for. <br> "
thank you for the email.
Ellies is a company that strives for customer satisfaction and we pride ourselves on our product and service.
We would like to apologise for your experience and will be in contact shortly to assist you with the problem you experience.
The consultant will take you through a few steps and test to determine if its a signal problem, dish alignment problem or if its a faulty decoder.
May I ask if you had very bad weather and lightning in your area in the last two weeks as this might have also affected your decoder or got struck by lightening?
Please may I ask that you bear with the agent who will assist you. If the decoder is faulty then you will be advised to book it in for repairs at our Ellies Office in 94 Eloff Street EXT, Village Deep.
Should there be anything I can assist with, please feel free to contact me
Kind Regards
Juanita Nieuwoudt
***
thank you for the email.
Ellies is a company that strives for customer satisfaction and we pride ourselves on our product and service.
We would like to apologise for your experience and will be in contact shortly to assist you with the problem you experience.
The consultant will take you through a few steps and test to determine if its a signal problem, dish alignment problem or if its a faulty decoder.
May I ask if you had very bad weather and lightning in your area in the last two weeks as this might have also affected your decoder or got struck by lightening?
Please may I ask that you bear with the agent who will assist you. If the decoder is faulty then you will be advised to book it in for repairs at our Ellies Office in 94 Eloff Street EXT, Village Deep.
Should there be anything I can assist with, please feel free to contact me
Kind Regards
Juanita Nieuwoudt
***