The worst service ever!!!!!!!!!!!
<p>I bought my dstv starter pack,with my free installation voucher inside.i called ellies to get an installers number for the installation.made an appointment with him.took of early from work to be at home that time.he never showed up and when i phoned him he tried to blame someone else.and said i didnt made the booking with him.he got arrogant with me so i said i will report him the next day.he said its fine they can do nothing to him.its his own business.so i phoned the next day and told ellies my story and that i want someone reliable to do the installation.i received another installers number.i also booked a time with him for installation and he also had allot of stories when he was suppose to be at my home already.its was booked for 17:00 that day.20:30 he was still not at my house.we phoned for the last time and he was so drunk couldn't even speak probably,and told us he wil come at 23:00 that night.i totally lost it.to make a long story short i used a private company to do the installation at my home.i phoned ellies to tell them i want my dish that i paid for.they dont want to give it to me.so now i must first get an afi davis from the police before i can get my dish i already paid for.i wil never ever deal with this people again in my life.they dont know what the word klient service means!!!!!!</p>
Dear Mrs du Toit,
An installation was arranged initially unfortunately it was not weather permitting and the installation had to be rescheduled.
The second appointment, delayed due to unforeseen circumstances was advised by the installer to you and as a resolution you were offered the option of completing the installation on the agreed upon day at a later time to accommodate for any inconveniences caused. He tried to contact you on numerous occasions to arrange alternate options to suit your requirements however you were unreachable.
Please be advised as per the T&C’s (below) you are within breach, therefore your voucher is not validated for claiming as you have not used an Elsat accredited installer nor an Elsat dish for your installation.
Our T’s and C’s clearly state the following on the voucher:
The standard Installation includes: 75cm dish
1 x Elsat Single LNB
Standard wall mount bracket
Installation for a single domestic dwelling only
Max of 20m of cable
Valid within 25 km from the Elsat Installer
Voucher and Warranty valid in SA and Lesotho only
Standard professional installation to one point only
Connecting and tuning of satellite equipment
Any variations to the standard installation are not covered by this voucher
Only valid if installed by an Elsat accredited installer.
Decoder must be activated within 3 days of installation.
Kind Regards
Ellies Callcentre
Dear Mrs du Toit,
An installation was arranged initially unfortunately it was not weather permitting and the installation had to be rescheduled.
The second appointment, delayed due to unforeseen circumstances was advised by the installer to you and as a resolution you were offered the option of completing the installation on the agreed upon day at a later time to accommodate for any inconveniences caused. He tried to contact you on numerous occasions to arrange alternate options to suit your requirements however you were unreachable.
Please be advised as per the T&C’s (below) you are within breach, therefore your voucher is not validated for claiming as you have not used an Elsat accredited installer nor an Elsat dish for your installation.
Our T’s and C’s clearly state the following on the voucher:
The standard Installation includes: 75cm dish
1 x Elsat Single LNB
Standard wall mount bracket
Installation for a single domestic dwelling only
Max of 20m of cable
Valid within 25 km from the Elsat Installer
Voucher and Warranty valid in SA and Lesotho only
Standard professional installation to one point only
Connecting and tuning of satellite equipment
Any variations to the standard installation are not covered by this voucher
Only valid if installed by an Elsat accredited installer.
Decoder must be activated within 3 days of installation.
Kind Regards
Ellies Callcentre
Get your story straight before you give me a reply.its because of your pathetic service i had to use another installer.and yes the second installer cancelled the thursday because of the rain.i was talking about the friday when he was drun****!!!and when i am at work,i dont answer my phone but i phoned back everytime i finished work.i phoned the boss Ellies myself and he was in a meeting,his personal PA said he wil phone me as soon as the meeting is finished in a hours time,and guess what i am still waiting.like i said your service is pathetic.i looked at your other reviews and need i say more.take my dish i paid for and shuff it up youre ass!!!!!!!pathetic!!!!!!!!
Get your story straight before you give me a reply.its because of your pathetic service i had to use another installer.and yes the second installer cancelled the thursday because of the rain.i was talking about the friday when he was drun****!!!and when i am at work,i dont answer my phone but i phoned back everytime i finished work.i phoned the boss Ellies myself and he was in a meeting,his personal PA said he wil phone me as soon as the meeting is finished in a hours time,and guess what i am still waiting.like i said your service is pathetic.i looked at your other reviews and need i say more.take my dish i paid for and shuff it up youre ass!!!!!!!pathetic!!!!!!!!